- Report: #830256
Complaint Review: Toshiba - louisville Kentucky
Reported By:
gene5985 -
Salem, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Toshiba
louisville, Kentucky, United States of America
Phone:
Web:
toshiba.com
Categories:
Business Rating:
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Toshiba tosiba service center damages instead of repairing louisville, Kentucky
At five months my toshiba lL755 decided to randomly not recognize keystrokes. It would randomly not respond making passwords almost impossible. Nov 8th sent it in, it was returned nothing wrong. Problem still existed and I had to pay to
ship it back. They replaced a part and sent it back. Keyboard was worse than when I first sen it in. Laptop back for a third time. They replaced keyboard, an internal board and reworked the bios. These three repair shipments were to the service center in Louisville Kentucky (6 day shipping from west coast). Laptop returned did not get to really test the repairs as went to use cd drive and it started vibrating and sounded like a jet taking off. This problem was not present before and the drive was used just before the third repair shipment.
Called in went straight to a supervisor who only gave me the option of scenting it to their VIP service in California( it is now January 19th). They were told I had to have it back by the 28th. Contacted VIP service- Tristar and told them of time line. They did not get it to me when needed. Escalated up to some problem solver, just said he was sorry and would do nothing, after they broke it while in their repair facility. Had to buy another laptop because my was not returned when needed. And oh yes it was not a toshiba.
ship it back. They replaced a part and sent it back. Keyboard was worse than when I first sen it in. Laptop back for a third time. They replaced keyboard, an internal board and reworked the bios. These three repair shipments were to the service center in Louisville Kentucky (6 day shipping from west coast). Laptop returned did not get to really test the repairs as went to use cd drive and it started vibrating and sounded like a jet taking off. This problem was not present before and the drive was used just before the third repair shipment.
Called in went straight to a supervisor who only gave me the option of scenting it to their VIP service in California( it is now January 19th). They were told I had to have it back by the 28th. Contacted VIP service- Tristar and told them of time line. They did not get it to me when needed. Escalated up to some problem solver, just said he was sorry and would do nothing, after they broke it while in their repair facility. Had to buy another laptop because my was not returned when needed. And oh yes it was not a toshiba.
