I bought a pre-owned Chrysler Seabring about a year
ago. Purchased the added care, essential
care, and ultimate protection warranty plans for a total of $3000. Yeah, dumb move! But included in the plan was $20 off on
oil/filter changes. The last two oil
changes they charged me full price. Took
it in for the 45K mile inspection and told Rick Walters I wanted the previous
oil change charges taken out of my 45K bill and for him to not charge me the
full price on oil changes again. Also
told Rick the battery might need to be replaced as it goes dead after short
periods with the key/radio on. Rick had
a throttle body on his desk which he used to up-sell the 45K inspection and
squeeze more money out of me. Checked the
car in at 7:45 am and Rick told me it would be around 3 hours so I decided to
wait. Also important to note that Rick
never gave me any prices for such things as checking the battery or cleaning
the throttle body.
After 3 hours, still
no word from Rick. Finally, close to 4
hours, Rick calls me up and basically tells me that they looked at everything
and they are NOW going to get started on the work. Biting my lip, I ask him how long is this
going to take, another 4 hours? He
replies No, it shouldn't take that long, an hour, hour and a half if that. So again, I stay there and wait. Guess what time I got my car back? 3:40 pm!
Unbelievable! And in reviewing my
invoice, they had ONE PERSON working on my car the whole time! Really Towbin, are you serious!? And that's not all. My bill was over 600 bucks! I paid $120 for them to TEST the battery and
find out it had two bad cells. Freakin'
geniuses! So they replace the battery
and charge me another 132 BUCKS! The
cleaning of the throttle body cost me 184 BUCKS! What the hell is a 45K inspection for
anyway!? Needless to say, I am extremely
irate with these jokers! In my opinion,
Rick Walters is a snake.
When I spoke to
Oscar Palma (Service Manager) about my wait time, Rick told Oscar that I had told
him to tell the mechanics to take their time which is total BS! Like I said, I bought this car just over a
year ago and I have credit in the high 700's.
Sunny, hooked me up with a 10%!!! APR!!!? Another snake in the grass perhaps! Just bought another car this month (Feb 2012)
from Martin Reyes at Fxxxx Toyota (((REDACTED))) and got a great deal, under 5% APR. Martin asked me how come they (Towbin) gave
me such a bad deal (10% APR) when I have good credit. It's obvious that Towbin is just a bunch of
rip-off artists.
Advice to prospective
buyers and customers: Run! And if you really have to deal with Rick
Walters and their service department, ask a bunch of questions and have
everything itemized and explained to you before they rip you off with things
you don't really need!
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
DKwon
Las Vegas,#2Author of original report
Thu, February 16, 2012
After hearing about my original grievance, Towbin contacted me and looked into the quality of service I received last month. To my surprise, I was compensated for labor charges and two of the major charges assessed. In addition, Towbin has issued other incentives on any future service and repairs. Towbin has made me whole and I wasn't expecting that. Thank you Towbin and Scott Stephens, I appreciate it.
DKwon
Las Vegas,#3Author of original report
Wed, February 15, 2012
Cancel
DKwon
Las Vegas,#4Author of original report
Wed, February 15, 2012
Repaired on site. Great job!
DKwon
Las Vegas,#5Author of original report
Wed, February 15, 2012
I had a question about my vehicle warranty regarding coverage when the vehicle is out of state. Got calls from Jerrell and Scott Stevens who called me on 4 separate occasions and even left a text message for me to contact him. He gave me the information I needed and was greatly surprised with my available options. Scott Stevens is a person that cares not only for his dealership and the people that work there, but obviously cares for the customers as well. Long story short, dude saved me some money! Thank you sir!