IntheKnow
New Jersey,#2Consumer Suggestion
Sat, February 27, 2010
The way credits work to the retailers are as such: either they have to meet a minimum quantity to return for partial credit (say 6 units) or the manufacturer - most likely a distributor in this case, issues a credit to the store with instructions to "destroy" the unit - because it is cheaper to do this than mail the unit back and fix it. For inexpensive electronics, there is probably not a one-one credit for the store.
That said, if it came with bubble packaging (hard plastic), the law considers that disposable and not something that could thwart a return. Even if it did have a box, the Store Manager should have given you store credit, at a minimum. Inexpensive electronics are not worth a hassle to any retailer. The Manager you spoke with is incompetent. A letter to the corporate offices on Geoffrey Way in Wayne, NJ (check website for exact address) will result in some action. Copy just what you said here. Attention VP of Stores.