- Report: #1484813
Complaint Review: Travelocity -
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Author Confirmed
Why?
Travelocity
United States
Web:
Travelocity.com
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Travelocity Cancelled booking
We booked on the internet and inadvertedly got the wrong hotel, within minutes we contacted Travelocity and asked if we could change hotels. After a protacted conversation the phone person said they would contact the hotel to see if it would be possible, and we were to phone back the next day.
As were phoning back we received an email saying the booking was cancelled and the $500+ was non refundable. At no time did we say were were cancelling the booking, in fact we said if we could not change hotels we would stay at the one booked.
After doing some research this seems to be a common practice of Travelocity. My suggestion is to avoid them like the plague (which they are) and deal directly with the hotels.
1 Updates & Rebuttals
Leif
Spruce Grove,Alberta,
Canada
The Plot Thickens
#2Author of original report
Tue, September 17, 2019
After being told they were trying to reverse the cancellation, 3 days in a row we were told to call back in 24 hours, in the end they said we had lost our money. In my opinion they were just stalling for time until the credit card went through and once it did that was it we were done.
The credit card company has opened a dispute file and it appears that there should be no charge. We will never ever use Travelocity again, they are rip off artisit of the first degree!
