- Report: #206537
Complaint Review: Treasured Moments Bridal & Formal Wear - Boardman Ohio
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Author Confirmed
Why?
Treasured Moments Bridal & Formal Wear
80 Boardman-Poland Road Boardman, Ohio, U.S.A.
Phone:
330-726-9144
Web:
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Treasured Moments Bridal & Formal Wear ripoff, unprofessional, unknowlegdgeable staff, bridesmaid dresses late, given false information & promises upon purchase and throughout months of dealing with them. Boardman Ohio
Ordered bridesmaid dresses 5 months before wedding. We all were told by saleswoman that it would take about 6 weeks for them to come in and that they would be here, at the latest, in 10 weeks.
When called to see ship date, was told they would be in 1 1/2 wks before my wedding. Told them I would go somewhere else, wanted money back. They said they could put a rush on it and get it to me 1 month before wedding. I agreed.
When the supposed arrival date came around, dresses never came. For 3 wks was told they would get there the next day. Then when we went in to confront them, was told that we were making stuff up and no one had ever told us anything that they had been promising us for the entirety of the involved months. There were 5 women when each "promise" was made. But we were all dilusional.
DO NOT EVER GO TO TREASURED MOMENTS! Has been nothing but bad experiences and added stress. They have unknowledgable staff, who is nice to you until you place your order, then they have no consideration, and get rude when you call or ask questions.
Michelle
Boardman, Ohio
U.S.A.
When called to see ship date, was told they would be in 1 1/2 wks before my wedding. Told them I would go somewhere else, wanted money back. They said they could put a rush on it and get it to me 1 month before wedding. I agreed.
When the supposed arrival date came around, dresses never came. For 3 wks was told they would get there the next day. Then when we went in to confront them, was told that we were making stuff up and no one had ever told us anything that they had been promising us for the entirety of the involved months. There were 5 women when each "promise" was made. But we were all dilusional.
DO NOT EVER GO TO TREASURED MOMENTS! Has been nothing but bad experiences and added stress. They have unknowledgable staff, who is nice to you until you place your order, then they have no consideration, and get rude when you call or ask questions.
Michelle
Boardman, Ohio
U.S.A.
2 Updates & Rebuttals
Exemployee
Canfield,Ohio,
U.S.A.
Treasure Moments Last Rebuttle from owners sons girlfriend who shacks up with them
#2UPDATE EX-employee responds
Sun, July 06, 2008
Treasured moments is a very wishy washy bridal store with a sales staff that consists of the owner, who has her nails done more then she is at the store (by the way she is in charge of your bridal gown ordering so dont catch her on a spa day!), and the employee responding to the valid consumer complaint is the girlfriend of the owners son who shacks up and lives with as well as off of them. The staff only consists of people in their own close family and friendship circle. The lies start when you walk in the door. The mark up is TIMES 3 what you are paying for the actual dress. AND BE CAREFUL!!!! Your dress may not even get ordered if it fits (while you are tring it on there), because they will try to pawn the floor model on you to save themselves time and money and try to alter (and spot clean it) right there in the store!
Klhoover
Boardman,Ohio,
U.S.A.
Treasured Moments reliable with great customer service.
#3UPDATE Employee
Tue, June 24, 2008
Treasured Moments Bridal and Formal would never do anything so deceptive to any of our customers. As a reader, please keep in mind that these complaints can be easily made up by any of our competition as a means of hurting our good reputation. This situation reported in fact, never happened, and I challenge the author to provide evidence of this so called event. I also encourage any of our customers or potential customers to call the Better Business Bureau at 330.744.3111. This way, you can see all legitimate and factual complaints and how we solved them. If you have any other questions or concerns, please feel free to call our email our store. Thank You, Karissa Hoover TM Bridals Manager
