Complaint Review: Trends Auto - Greenville Wisconsin

Trends Auto is a big seller (with a big opinion of themselves) on eBay. Specifically "David" whom I've had communication with. Recently they listed a "Putco 84103 Stainless Steel Punch Grille Overlay for 94-02 Dodge Ram 1500/2500" which I was interested in purchasing for my truck.

Mopar / Dodge calls the Grilles at the front of their truck just that... GRILLES. Inside of the Grille are what are known as "Inserts." These inserts can have honeycomb designs, flame designs, punch hole designs, billet - horizontal bars, etc. The advertised Grille by Trends Auto stated it was a "Punch Grille. The photo also showed a punch hole type of Insert within the bumper.

http://www.ebay.com/itm/Putco-84103-Stainless-Steel-Punch-Grille-Overlay-for-94-02-Dodge-Ram-1500-2500-/400818612230

The way the advertisement was written, I was under the impression that their Grille OVERLAY was just that... a larger Grille which would OVERLAY my present 1999 Dodge Ram truck's Grille and give it an updated look. I also liked the "punch" look and the Inserts within the bumper.

I contacted Trends Auto via phone... talked to a smart a#s named David. I wanted to not only purchase the Grille Overlay but the bumper inserts which weren't advertised. He didn't have the part and had me call Putco directly.

I called Putco... talked to a nice lady there and after a bit of initial confusion she informed me that the Grille Overlay were really INSERTS which I would put into my own OEM Grille. She said they do not sell the "Punch Inserts" for the bumper and never have.

I contacted Trends Auto again via the eBay messaging system and essentially told them and Dave that their advertising was misleading and it should be rewritten to indicate these were Grille Inserts rather than a Grille Overlay and that the Inserts shown in the bumper were also misleading.

I received a condescending message from David trying to put me down for indicating the corrections he should have made to their ad. That started a back 'n forth as I wrote him back giving him links to Mopar and a Dodge Mopar parts dealer showing him clearly that the front Grille was called a "Grille" and Grille Inserts were just that... "Inserts." I also complained about his Customer Service attitude. Of course he wrote me back with another stupid email via the eBay system. His insolent and disparaging emails to me via the ebay system are now many and continuing. It seems he just doesn't care about his customers (and/or potential customers).

Bottom Line: They are a power seller on eBay and now they must think they are some kind of BIG BUSINESS where they can put up false and misleading advertising and treat potential customers like sh&t. There were other items they had for sale which I was interested in buying but not on your life. And, in David's message to me he stated: "I've gone ahead and blocked your purchase account so you can not buy from us." That's fine with me as I don't wish to purchase from people who are obviously on some kind of power trip.

This review and many like it are now going out across the Internet in an effort to inform others to be wary of dealing with them.