- Report: #725628
Complaint Review: truecredit - San Luis Obispo, CA Internet
Reported By:
PamS -
Horicon, Wisconsin, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
truecredit
100 Cross Street, Suite 202, San Luis Obispo, CA, Internet, United States of America
Phone:
(800) 493-2392
Web:
www.truecredit.com
Categories:
Business Rating:
(0)
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truecredit TransUnion Interactive, Inc. is the consumer subsidiary of TransUnion, TransUnion Interactive, TransUnion Interactive and Design, TrueCredit, TrueCredit and Design, FreeCreditProfileSM, FreeCredit refuse to cancel my account still charges my credit card after saying it has been canceled since jan 2011, Internet
in Jan 2011, I registered at Truecredit.com for the free trial period to view my credit report. When it was days away from canceling the free trial period, I had a very hard time trying to locate a phone number or any contact information on the web site to cancel. Eventually after a lot of hours of searching, I found a phone number and had called the company to cancel. They assured me that I had canceled and that I would not be charged anything. Well the following month had past, while balancing my check book, I noticed they had indeed charged me. I called them again and again had been assured that I canceled.
This has been going on repeatedly for five months now and today, May 4, 2011, I just received an email from them saying "We have experienced some difficulties processing the payment for your Credit Monitoring subscription." Well that is because I had no money in the bank, so it must have been returned. I am being forced to cancel my debit card because of them.
I called the phone number again, talked to a representative and this time I got a confirmation number and an email from them saying that, "We're sorry that you've decided to cancel your Credit Monitoring subscription." So now I am hoping that it really has been canceled. But I am really having a hard time believing that. I am mad that it took this long and scared that I might become a victim of identity theft. I wish to be reimbursed the fees that they took from me, $14.95 for five months, totaling $74.75, if I never was subscribing I should have never been charged it. They refused to reimburse me.
I feel stupid that I fell for this old scam of something for free, my advice to others is never give out your credit card number. I had since learned that you have a right to a free credit report, you really only want to check your history for fraud and that it is not a good practice to be checking your credit "score" repeatedly, it counts against you as a too many hits, looks like you are searching for new credit.
Americans are entitled to one free credit report within a 12-month period from each of the three credit bureaus, but are not entitled to receive a free credit score. However, a consumer is entitled to receive a free credit score if they are denied a loan or insurance due to their credit rating. So I suggest every four months taking turns writing to the bureaus to check your credit history for fraud.
This has been going on repeatedly for five months now and today, May 4, 2011, I just received an email from them saying "We have experienced some difficulties processing the payment for your Credit Monitoring subscription." Well that is because I had no money in the bank, so it must have been returned. I am being forced to cancel my debit card because of them.
I called the phone number again, talked to a representative and this time I got a confirmation number and an email from them saying that, "We're sorry that you've decided to cancel your Credit Monitoring subscription." So now I am hoping that it really has been canceled. But I am really having a hard time believing that. I am mad that it took this long and scared that I might become a victim of identity theft. I wish to be reimbursed the fees that they took from me, $14.95 for five months, totaling $74.75, if I never was subscribing I should have never been charged it. They refused to reimburse me.
I feel stupid that I fell for this old scam of something for free, my advice to others is never give out your credit card number. I had since learned that you have a right to a free credit report, you really only want to check your history for fraud and that it is not a good practice to be checking your credit "score" repeatedly, it counts against you as a too many hits, looks like you are searching for new credit.
Americans are entitled to one free credit report within a 12-month period from each of the three credit bureaus, but are not entitled to receive a free credit score. However, a consumer is entitled to receive a free credit score if they are denied a loan or insurance due to their credit rating. So I suggest every four months taking turns writing to the bureaus to check your credit history for fraud.
