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Turin Jewelry - Haute Jewelry Direct - Shop Dani - Danielle Janine Jewelry - Bella Sole Jewelry. No Credits/Refunds Issued, Fraudulent/Unauthorized Charges, Customer Service Unavailable Evanston Illinois
Their new name is Turin Jewelry.www.turinjewelry.com"
I fell for this scam and I am completely embarrassed.
Under "Bella Sole Jewelry" back in late September
2009 they had a $9.00 jewelry offer with a"cancel anytime" policy (which I did print out).I ordered the jewelry online under
"www.shopdani.com/bellasole" and the $9.00 charge came under a
company called "Shop Dani".When I received the jewelry the package said it came from "Danielle
Janine Jewelry" 990 Grove St. Ste. 204 Evanston, IL 60201.Shortly after, I got in touch with customer
service number during "business hours" 10am-6pm at 1-888-747-3264
(888-SHP-DANI) and cancelled the account.I then noticed a $68.00 charge about a week or so later.I was able to get in touch with customer
service again.I told them I cancelled
the account already and they told me to "refuse the package upon
arrival".They promised me my
account would be credited in 60 days.I
never received the package, so I figured they never sent it and were going to
refund the charge.
60 days have past and not only did I never get the jewelry
or get the refund for $68.00,I saw a
new $89.00 charge yesterday pending on my account under Turin Jewelry.I googled it and found
"www.turinjewelry.com.I never
authorized this charge.Under the
website they had the same $9.00 offer so I had a bad feeling it was Shop
Dani.I called the NEW customer service
number 1-866-794-2030, it was a recording and I left a message WITHOUT any
personal information other then my name and general contact number.I called back during "business
hours" 10am-6pm and got a recording "You have reached Seattle Coffee
Direct", I stayed on hold to see if anyone answered and I ended up in the
same voicemail box I originally left a message in (I didn't leave another
message).I just looked up the
"shopdani.com" website and they still exist, so I called the original
number 1-888-747-3264 (888-SHP-DANI)during "business hours" and all I get is a recording - 'All
customer service representatives are busy, please leave a message".
I called my Chase bank and they are aware of these
companies' scams.They will credit my
account for $68.00 for "merchandise never received" and when the
$89.00 officially posts, I have to file a "Fraudulent charge
claim".I also cancelled my debit
card and will be issued a new number.
Please do not order from these companies!!!If you already have, contact your bank or credit card company immediately!!