Complaint Review: Tustin Toyota - Toyota Factory Customer Relations - Tustin California

Vic: Re "According to firestone dealer the removed part number is ---- P275/55R20-111H Replaced with part number ------ P275/55R20-111S" There is a sticker on the driver's door jamb which designates the correct tire to use on your vehicle for both the F & R axle, and then what pressure is to be used in the tire. If that sticker designates P275/55R20-111H, then your friendly Firestone dealer cannot legally install a P275/55R20-111S.... UNLESS Toyota has issued a recall and authorised the switch from a P275/55R20-111H to a P275/55R20-111S. Then Toyota would issue a recall and have your dealer remove the original sticker listing the P275/55R20-111H and then install a new sticker listing the P275/55R20-111S. You CAN, if it were available, install a P275/55R20-111V in place of the P275/55R20-111H because the "V" rated tire has a higher rating than does the "H" rated tire. The same goes for tire load ranges and pressures: you can go "up" in load range or pressure (to the max pressure on the tire sidewall) but not "down". Right now, it sounds like you *might* be operating with "faulty equipment", which is a moving violation. Also if you have an accident, and you are using tires of ratings less than the ratings approved by the manufacturer, it could look bad.... for you. So I suggest you clear this up with ***GASP*** Toyota.

S = 'Standard' speed, i.e. crusing at speeds of 93 mph or less; H = High speed, i.e. crusing at speeds of 130 mph or less; V = very high speed, i.e. crusing at speeds of 149 mph or less. Usually the higher the speed rating, the higher the max rated tire pressure, the better the tire's resistance to developing excessive temperatures, & the shorter the tire's tread life. H tires cost more $ than S tires. V tires cost more $ than H tires. H-rated tires on a Tundra? I wonder why? I still think you need to check those tire pressures....

What type, model of firestones did I have on truck? According to firestone dealer the removed part number is --------------- P275/55R20-111H Replaced with part number --------------------- P275/55R20-111S The difference between tires is the rating. So now I have two different ratings of tires and now if I happen to get another flat that is one of old three tires I will windup with 3 different tires since the spare is completely different make. As far as warranty I was not told to purchase a warranty for the tires by the dealer when I purchased the replacement tire from firestone I purchased warranty for $20 each tire. Once again this happened after 4220 miles. This the first time I accidentally ran across this site and I hope I am doing things right and I will be sending this info. To news

Vic, I stopped at a Toyota Dealer on Sunday ( they are closed) and looked at a couple of 2007, new Tundras, and they both had Bridgestone Dueler Tires with the Specs P275 65R18 114T. Are these the ones that were on your Tundra also? Another thing that was interesting is that these were the only two new Tundras on the lot. Maybe there are others inside somewhere but you would think that a Toyota Dealership in Colorado would have more than two new 2007 Tundras! If your tires were truly OBSOLETE and you can prove it, take all of the info to your Local News Stations so they can alert the Public IF there is a problem. There could be thousands of innocent people driving on these potentially dangerous tires. Also FAX info to Toyota so they are updated to this potentially dangerous situation. Who knows, the CEO of Toyota could be driving a Tundra and he needs to know so he is safe from a potential blow-out like you had. Toyota's FAX # is 310-468-7814.

Instead of giving us definitions, you give us the type and model of the tires? See I always wonder when people leave out the important information. That way we can try and determine if it really is a ripoff or not. IF he really did get obsolete tires from toyota, anyone thinking of buying a tundra will know to look out for those tires. Which is one of the main reasons for this site.

definition of obsolete old; no longer in use or valid or fashionable; 'obsolete words'; 'an obsolete locomotive'; 'outdated equipment'; 'superannuated laws'; 'out-of-date ideas' disused: no longer in use; 'obsolete words Obsolescence is when a person or object is no longer wanted

All manufacturers reserve the right to make running changes in their design and specifications at any time. Now if the tire's manufacture date (on the sidewall in a basic code) indicates the tire is more than 4 years old, you have a case, because a 4-year-old tire is "old", not "new". If the tire were more than 2 years old you still might have a case because the OEM lead time is 1 year, plus the time between the start of production and when you bought the vehicle. You imply that all 4 tires were "obsolete" and of the "same status", so check the remaining tires. It is "possible" that the dealer "switched" tires..... not very likely, but "possible". If your tire were under-inflated (dealer error, a slow leak, etc.), a sidewall failure at sustained speed becomes probable. Adding your comment "...Vegas past Barstow the temp was 109 deg around this area... ". and an under-inflated tire would overheat its sidewalls quickly and then the sidewalls would shred. At the least, you should check tire pressures before EVERY trip, and in addition, once every month.

Vic, Send all the info you have to the following ASAP: 9 NEWS 500 Speer Blvd Denver, Co 80203 Attn: Deborah Sherman Dateline NBC 30 Rockefeller Plaza New York, NY 10112 Attn: Investigative Reporter Fox 31 News 100 East Speer Blvd Denver, Co 80203 Attn: Tom Martino/ Geraldo Rivera 60 Minutes 555 West 57th St New York, NY 10019 Attn: Investigative Reporter www.oprah.com www.foxnews.com And your LOCAL NEWS STATIONS ( all of them) Do this NOW! It will be addressed by one or more of them. Thank God you are O.K. Toyota DOES NOT CARE about its customers, especilly the HISPANICS, AFRICAN AMERICANS & WOMEN & ELDERLY! Also send a letter to the CEO of TOYOTA. mail it to : TOYOTA CORPORATION 19001 South Western Ave. Dept. WC11 Torrance, CA 90501 Attn: Jim Press Do it now!!! Keep copies of everything you mail. There may be THOUSANDS of people driving with DEFECTIVE TIRES! People could die, we need to help them.

What type, model of Bridgstones did you have on your truck? I don't know of any vehicle MFG's that warranty tires unless you buy one of those ripoff tire warranties from the dealer when you buy a new vehicle that usually cost you $3 or $400.. That's why they always include all that warranty paperwork from the tire MFG when you buy a new vehicle. For some reason I've had a THREE tires go on new vehicles within the first couple of months. Finding replacement tires for what's on the new vehicles has always been difficult. I don't know where in the world they came up with those size or model of tires. Now, what I do is go to one of the two major tire places, either discount or NTB, whoever carries that brand of tire and for like $15 bucks per tire, buy a warranty for all four tires. Lord, for $60 and change you get full warranty including road hazard plus free rotation and balancing. Bought my wife an RX-8. Two weeks after getting it she got a flat. Took it to one of those places to get it fixed. The guy goes "Buy the warranty first, we'll fix the flat , put the new spare on in it's place, balance it, all for free. It makes sense.