Complaint Review: Two Men and a Truck Charlotte NC and Rock Hill SC - rock hill South Carolina

February 19, 2014: Total original estimate $79.50 + 718.50 + $2,640 = $3,438.00

The packers were scheduled for Friday 2/21 and delivery scheduled for Sunday 2/23. Packer arrived Friday to begin packing. Curtis came to deliver additional boxes and reassess Billy’s estimate. Curtis did a walk through the house (including closets) and garage. Curtis took pictures and was shown antiques.  Additional boxes were delivered and paid for on 2/21. One charge of $105 and a second charge of $226.50 were paid on 2/21 (total $331.50). At the end of 2/21 packing was calculated at $1084.50 based on number and type of boxes packed. Packer left and planned to complete packing on 2/22. At the end of 2/22 the total packing was calculated at $1530.00. A charge of $413 was added for insurance at replacement value with no deductible.

February 22, 2014: Total charge quoted $1530 + $2,640 = $4,170.00

Movers arrived Sunday 2/23 to pack boxes in truck and move all items to Atlanta. Personal items were to be delivered to apartment and household items delivered to storage. Movers brought 2 trucks. Contacted Racheal about any additional charge for 2^nd truck and was told the delivery would be charged by weight and the original estimate of $2, 640 should remain the same as Billy had estimated the cost (and he was very experienced and accurate). By 2pm Sunday the movers began to slow down. I was informed that the mover could not deliver to Atlanta and return to South Carolina in one day. They were limited in the number of hours they could work in one day.  The mover Sean could not stay overnight in Atlanta as he had another job in Charlotte the next day. I agreed that they could take one truck and bring the remaining items to be taken to storage the following day.  I was informed that they could not do that as the apartment items were not segregated and were in both trucks. They wanted to change the move day to Monday 2/24. I was not able to delay my arrival to Atlanta. I was to begin a new job on 2/24.

Spoke with Racheal about the situation and was told they could deliver the belonging to my apartment and storage Monday. I let Racheal know I was not able to meet with the movers Monday as I had to start a new job and would not be available (in meetings all day). Racheal said that would be OK and I gave instructions to the movers about how to get into the apartment and storage unit. I learned at 4pm Monday that the movers could not deliver my items unless I was there to sign the papers. I met the movers at my apartment and presented with a new bill, for a total of $6,119.90.

February 24, 2014: Final invoice $6,119.90

I called Racheal to ask why the bill was 30% higher than the original quote. Two Managers did a walk through the house and gave an estimate. She had also not given me credit for the prepayments charged on my credit card (79.50 +226.50+105). She credited back only $105. Racheal then informed me that there were 70 missing boxes she was charging to me. I was told that if I did not sign the bill all my items would be confiscated by Two Men in a Truck and taken back to Charlotte. I signed the bill under duress. After signing the bill the movers were allowed to remove my personal belonging that were to be delivered to my apartment. The movers were prohibited from delivering the household items meant for storage Monday because of the extended hours.

After unpacking the boxes delivered to my apartment Monday evening, I discovered that there were several items missing; including pants, sweaters, boots, jewelry, toiletries.

On Tuesday morning at 7:00am I contacted Will Shealy to let him know about the missing items. I asked him to call me and I would meet them at the storage facility before unloading the truck. He said he just woke up and would call when he knew what the plan was for delivery. I asked him to text me in case I was in a meeting, when they were leaving so I could meet them at the storage unit. I did not receive a call or text. I called Will and Rich several times and left a message to call me. At 10:30 Will Shealy took my call. He told me I needed to rent another storage unit. I asked him to stop because I wanted to be there and see what was going on.

When I arrived the movers had nearly unloaded everything. They were complaining about the job, they refused to assist in locating the boxes that were to be taken to the apartment. They had haphazardly packed the furniture and items in the 3 units rented. Antiques were buried and one antiques chair was hanging precariously on top of several items. Other items were left in the halls. There was damage to the top corner of the living room couch and one of the antique chairs was damaged. While I was talking with the manager of the storage unit, the movers began piling items into an empty unit. When the manager confronted the movers about using a storage unit without permission, the movers left with items still in the hall. They unprofessionally took off without finishing the job; there were still chairs and boxes left in the hall. The storage units were left open and not secured.

When I called the main office I spoke with Eric and told him about the situation. I asked that the movers return to the storage unit to complete the job. Eric told me the mover were already in SC, which could not be true as they only left a few minutes prior to my call. Eric refused to provide any assistance and would not take a follow-up call. Racheal informed me she would not help with situation and refused to resolve the issues.

February 25, 2014: Total charged to my credit card $6,320.90 (30% higher than the original bid)

One day late in delivering personal belongings to apartment.

Missing several boxes; containing clothing, boots, toiletries, jewelry, purses, etc.

Two days late in delivering household items.

Did not notify me before unloading the truck at the storage so that I could observe as I had requested.

Packing in unit haphazard, antiques were not protected, damage to furniture noted.

Did not complete the move; left boxes and furniture in the hall.

The most unprofessional moving organization I have ever had seen.

Did not deliver on promise.

Refused to honor insurance claim for damaged and missing items.

Horrific experience.