- Report: #1261211
Complaint Review: Uber - Nationwide
Reported By:
Danielle Wesolowski -
Port Jefferson Station, New York, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Uber
Nationwide, USA
Phone:
8558237692
Web:
https://www.uber.com
Categories:
Business Rating:
(0)
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Uber Over charged me and will not respond to my various emails. Nationwide
This past weekend I had used uber to go from Newport Rhode Island to Narraganset. The uber charge at that certain time had a surcharge 4x's the amount. I understood those charges and excepted them. The total of the ride came to $87.60. I knew what the charge would be because the app allows you to know a rough estimate of the ride before you order the uber.
The next morning I recieved an email from the company saying that because there was an adjustment to my uber from the night before charging me and additional $89.73 because there were 5 people in the car. The total being $177.33. When I emailed the company I got one response. when I responded back to the email on Sunday I have never gotten a response since. I have sent various emails and have no recieved any form of communication from this company.
I was never told of these charges prior to getting in the car and the email which their support team sent me stated that it was to make sure the driver was paid a "fair amount". I am confused that since there was one other person in the car it costed me more than the original ride itself. If i would have know about these charges I would have gotten a hotel near the resturant I was at because it would have been the same price. $177.33 is a ridiculous amount for a taxi ride that was a total of 35 min. I understand adjusting the price, but to that amound is unheard of, it was more than the ride itself.
