- Report: #1152775
Complaint Review: Uhaul - Ottawa Ontario
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Author Not Confirmed
Why?
Uhaul
383 Coventry Rd Ottawa, Ontario, Canada
Phone:
6137417220
Web:
http://www.uhaul.com/Locations/Truck-Rentals-near-Ottawa-ON-K1K2C5/849078/
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Business Rating:
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Uhaul Trailer rental disaster Ottawa Ontario Canada
Uhaul again dropped the ball. I booked a 6x12 trailer for a date in May for 8 am. They called and said it was only available at noon. Showed up at noon to see about 5 or 6 trailers just sitting there.. Get it set up, it shorts the lights out on my truck. Now they cant rent it to me. SO I screw around on a sunday trying to find a shop open to find and fix the problem (I didnt know it was a short fuse yet).
Incredibly luckily I find a guy to fix it, get it back for 4pm. Get a trailer set up that does not short out the fuse set up by 4:30. The debit set up does not accept my card or my girlfriends. Called the bank it was not my end at all, it was uhauls. Uhaul chages me a $60 deposit which they kept. The total for renting this POS trailer is now $920.
Normally this would be the usual bs with uhaul but I was on my 7 days off work and had to pack a trailer, then drive from Ottawa Ontario, to Calgary, Alberta (4000 km drive), then unpack it all in 4 days to catch a flight in calgary to work (14 days on).
Plus I had help arranged to pack the trailer at like 2 pm which now was all screwed up and unavailable etc etc
The real kicker was when the trailer started swearving all over the road at 60km/hr.......
It was unsafe to drive, let alone across the country and this happened at like 9:30pm after dealing with their BS all day long. I had to get to calgary in like 4 days. So I had no time to actually deal with the problem.
I left the trailer in Ottawa and drove to Calgary the next AM and paid a guy $2000 to get it fixed or whatever and to Calgary. Because I am at work up north in Ft McMurray, I was unable to help unload when it finaly got to Calgary I had to pay a guy $300 to unpack it.
So had it been on time, and working, I would have made it on time to Calgary, unpacked and had time to chill before going to work. Ultimately uhaul cost me $2300+.
I will never ever ever in my lifetime use uhaul again and I urge you all to do the same. This is not the first time they have screwed me, but this is the most severly.
1 Updates & Rebuttals
Kevin
Calgary,Also!
#2Author of original report
Sat, June 07, 2014
The manager dodged calls for the better half of a week, and finnaly got back to me after I launched a uhaul investigation through their customer service phone (which no one answers 8 out of 10 times). He said forget it, I should have called the hot line and he is doing nothing. Next days off I am calling a lawyer if I can't get him on the phone again.
