- Report: #182525
Complaint Review: United Online - NETZERO - Woodland California
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Author Confirmed
Why?
United Online - NETZERO
21301 Burbank Blvd Woodland, 91367 California, U.S.A.
Phone:
800-253-0889
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
United Online - NETZERO free month $35.00 ripped off from elderly widow and her mentally retarded daughter Woodland California
I downloaded the free month (netzero claims for their service) for my 72 year old mom and mentally disabled sister. I wanted them to experience the internet before choosing a company. Studies show using your brain helps repair lost cells. I gave my credit card as requested on the site, thinking no harm for a free month. Deleted it 2 weeks later and put on a more reputable company.
On the box, there is nothing about calling to cancel. Money taken from my account. I called, spoke to Wayne (claims he can't give me his full name--security?)he said I didn't call to cancel and I now we now owe an extra $25.00 because somewhere we signed up for a service. Service, what service, this was a free month. Absolutely no help from Wayne, now mom has to pay $35.00 for free month after 2 weeks of service. When does it end?
Janice
Conklin, New York
U.S.A.
On the box, there is nothing about calling to cancel. Money taken from my account. I called, spoke to Wayne (claims he can't give me his full name--security?)he said I didn't call to cancel and I now we now owe an extra $25.00 because somewhere we signed up for a service. Service, what service, this was a free month. Absolutely no help from Wayne, now mom has to pay $35.00 for free month after 2 weeks of service. When does it end?
Janice
Conklin, New York
U.S.A.
