- Report: #1276645
Complaint Review: University of Guns - Internet
Reported By:
Deb -
Bluffton, South Carolina, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
University of Guns
Internet, USA
Phone:
636-922-9310
Web:
www.universityofguns.org
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
University of Guns National Gun Owner Association.org NGOA The Navy Seal Flashlight Saga Internet
I placed an order with this company on line on 12/06/2015. I have been trying to contact them ever since.
I've tried to contact them originally to change my order because it was difficult on the web page. I ended up calling my bank to stop payment on one of the items I had ordered twice in error.
Originally when I called the "mailbox" was full so I could not leave a message. I continued to try to reach someone in every way I could. I stayed on hold for over 20 minutes. I pressed 1 to keep my place in line and no one ever called me back. I tried to chat with them, I sent emails and still no one contacted me.
Intrestingly enough as I was going back and forth to fill this report a chat came up. She told me the same thing the phone message did. They said no more than 15 business days. This is day 15.
The "chat" gal told me it could be another week but she had no way to track anything.
I have never had so much trouble contacting a company before. I thought it would be safe because of the .org.
1 Updates & Rebuttals
Lumitact
Saint Charles,Missouri,
USA
Holiday Set Back
#2UPDATE Employee
Tue, February 09, 2016
We apologize you had such a difficult time contacting us during our busy holiday season. During the holiday it does take about 15 business days not including weekends or holidays to ship items, we did get set back to 20 business days due to the large influx of orders into our small company. All items have since been processed and shipped. You can contact us at 636-922-9310 Monday-Saturday 9-5pm CST.
Lumitact
