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  • Report:  #25246

Complaint Review: uniway - SAVANNAH Georgia

Reported By:
- fleming, ga,
Submitted:
Updated:

uniway
1011 KING GEORGE BLVD SAVANNAH, Georgia, U.S.A.
Phone:
912-961-3100
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I am a former salesperson and a current member of uniway. There is a lot of truth to what a lot of people on both sides of this disscusion are saying. As an employee selling the program, ther are a lot of "gray areas" in explaining the program.

My main problem with the company is service after the sale. In the past three years, I have ordered things like an engagement ring (saving $1500.00), living room furniture ($2000.00 savings), and currently a formal dining room suite (about $2300.00). The savings are fine, but the waiting time and incompitence suck!!! With each of the three mentioned items, there has been some "unforseen" complications with the companies we order from. Waiting for my stuff is not a problem.

The problem is waiting 3 months for something a have already paid for and just finding out it is not available to Uniway. It happens all the time to me (and i worked there). There has been times when my order was not even placed for two months, and I was told the items were on back order. I looked though the order files in the service center to find my order had been sitting on the managers desk and simply forgotten.

The program itself works in concept, but the individuals running each store leave a lot to be desired when it comes to customer service. When I sold memberships for Uniway, the membership was $1500.00. My point is: I was a good and productive employee for this company (who was there everyday) and my service was bad. My membership was free for my 3 years employment. What about the poor people who pay this $1500.00 and have to wait 3 months after they order something to find out "oops, it's been discontinued" or even worse, "we forgot to place your order"

Dennis

Fleming, Georgia


5 Updates & Rebuttals

Forrest

Sevierville,
Tennessee,
U.S.A.
I think the employee was very generous to uniway

#2Consumer Comment

Sun, January 23, 2011

First of all I paid 2500 and I think the employee was very generous to uniway. They will lie out their a"" to get you to sign that note. I bought this with high hopes and went shopping the next day to which reality hit me hard that night and I tried to cancel. The poor management made this impossible and they just ignored me. First, there is no shipping, so if you don't have a truck and it's any further away than my uniway was you will spend the little you save getting it home.

The system is inconvenient and sloppy at best. You will be showered with gifts when you walk in the door and they will be as useless as the promises the salesmen will tell you to sell your soul. There is a limited supply of items and you will spend a long time shopping for product numbers and stuff that usually isn't listed. They only offer discounts on the most overpriced items, so if you are a bargain shopper like me, you won't find what you like. They also told me that all I needed to do was pay my renewal fee when I was ready to buy something. So after the first year we just looked for something that would make it worth spending a $100. Later, we found out that they want us to pay the back years also. Now I need to save $500 just to sign back up... Forget the 2500... you will be lucky to save the yearly 100. This is a SCAM in every way... Don't be like me and wish you had 2500 to use on something.


Clark

Savannah,
Georgia,
U.S.A.
POOR DENNIS

#3UPDATE Employee

Sat, July 19, 2003

Dennis never came to management with any complaint. Please know that I dispute what this ex-employee has written. However it is not my my corporate or personal habit to discuss specifics on the web. Please consider the amount of money that Dennis says he saved in his own words 5800.00, and this is not all he purchased and saved on. I will only say Dennis is obviously a disgruntled ex-employee. If it matters or helps you with your opinion Dennis at last report works for a Tittle Pawn shop. If anyone has concerns about Uniway specifically or general,contact that office and speak to a manager or owner directly.


Dennis

Fleming,
Illinois,
U.S.A.
It is sad that i cannot come on and tell you that this company has "SEEN THE LIGHT", but they haven't.

#4Author of original report

Sat, May 17, 2003

Since I wrote my complaint last year this company (paricularly the management in the Savannah store)has really shown there true colors. First of all, 7 months after i wrote my 1st complaint, I get a phone call on my job from the owner of Uniway of Coastal Ga. The phone call went like this: "You filed a report on me? How would your wife like to know I have seen you out with other women. You MOTHER-F@#CKER!!" I hung up the phone. That same day this man calls my pregnant wife @ work and attempts to tell here about all of these supossed women. When she questioned him about it, he of course started backing up. I contacted the corporate office, the president of the company assured me it would be taken care of. Several days later I get a letter bad-mouthing me again. I sent a copy of the letter back to the corporate office. Mr. Hardy's reply was basically sorry, I can't and won't do anything about it. I have gotten phone calls to my home with people breathing heavy on the other side and it was obviuos who it was (caller id). The last thing i got was a letter from an attorney threatening to sue me for my comments on this web-site. I laughed it off but I still want hard working consumers to know this. In all the going back and forth with this company, not one time was the original compalint (crappy service) addressed. These people are really concerned about customer service (RIGHT) as long as they get that membership fee they are happy. Again, I got my membership for working there for three years. WHAT ABOUT THE POOR PEOPLE WHO PAY FROM $1499-$1799 FOR THIS MEMBERSHIP!!! People leave these presentations with a promise of a service. BEWARE OF THE SERVICE(or lack there of)!!!!!


Renee

Valdosta,
Georgia,
My thoughts exactly!

#5Consumer Comment

Fri, November 22, 2002

TAKE NOTE UNIWAY CORPORATE!!

This employee hits the nail on the head! We are 5 year members because we beieve in the concept. Inability to follow through is your downfall.
YOU CAN RESTRUCTURE AND FIX THIS!!

*Spend money to train and pay customer service reps, and do not allow those trained to sell your product serve customers. Good Salesmen do not usually have good follow through skills and THIS is a huge problem area for you! Hire "people" people and give them an incentive to serve.

*Pay as much attention to your order center for current members as you do to your showroom area to gain new members. Demand the latest product catalogs from your companies, not just updated price sheets. It looks really bad when your latest offering from a company is 4 years old. (This is ACTUALLY very common in your showrooms)

*Be forthright about how things really operate.

*Invest in a system to provide on-demand
availability from the companies you represent.

We want to do business with Uniway, but it seems you keep shooting yourself (and your future profits) in the foot.
Change to meet our needs and word of mouth will be 1000 times more effective advertising!


Renee

Valdosta,
Georgia,
My thoughts exactly!

#6Consumer Comment

Fri, November 22, 2002

TAKE NOTE UNIWAY CORPORATE!!

This employee hits the nail on the head! We are 5 year members because we beieve in the concept. Inability to follow through is your downfall.
YOU CAN RESTRUCTURE AND FIX THIS!!

*Spend money to train and pay customer service reps, and do not allow those trained to sell your product serve customers. Good Salesmen do not usually have good follow through skills and THIS is a huge problem area for you! Hire "people" people and give them an incentive to serve.

*Pay as much attention to your order center for current members as you do to your showroom area to gain new members. Demand the latest product catalogs from your companies, not just updated price sheets. It looks really bad when your latest offering from a company is 4 years old. (This is ACTUALLY very common in your showrooms)

*Be forthright about how things really operate.

*Invest in a system to provide on-demand
availability from the companies you represent.

We want to do business with Uniway, but it seems you keep shooting yourself (and your future profits) in the foot.
Change to meet our needs and word of mouth will be 1000 times more effective advertising!

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