Forrest
Sevierville,#2Consumer Comment
Sun, January 23, 2011
First of all I paid 2500 and I think the employee was very generous to uniway. They will lie out their a"" to get you to sign that note. I bought this with high hopes and went shopping the next day to which reality hit me hard that night and I tried to cancel. The poor management made this impossible and they just ignored me. First, there is no shipping, so if you don't have a truck and it's any further away than my uniway was you will spend the little you save getting it home.
The system is inconvenient and sloppy at best. You will be showered with gifts when you walk in the door and they will be as useless as the promises the salesmen will tell you to sell your soul. There is a limited supply of items and you will spend a long time shopping for product numbers and stuff that usually isn't listed. They only offer discounts on the most overpriced items, so if you are a bargain shopper like me, you won't find what you like. They also told me that all I needed to do was pay my renewal fee when I was ready to buy something. So after the first year we just looked for something that would make it worth spending a $100. Later, we found out that they want us to pay the back years also. Now I need to save $500 just to sign back up... Forget the 2500... you will be lucky to save the yearly 100. This is a SCAM in every way... Don't be like me and wish you had 2500 to use on something.
Clark
Savannah,#3UPDATE Employee
Sat, July 19, 2003
Dennis never came to management with any complaint. Please know that I dispute what this ex-employee has written. However it is not my my corporate or personal habit to discuss specifics on the web. Please consider the amount of money that Dennis says he saved in his own words 5800.00, and this is not all he purchased and saved on. I will only say Dennis is obviously a disgruntled ex-employee. If it matters or helps you with your opinion Dennis at last report works for a Tittle Pawn shop. If anyone has concerns about Uniway specifically or general,contact that office and speak to a manager or owner directly.
Dennis
Fleming,#4Author of original report
Sat, May 17, 2003
Since I wrote my complaint last year this company (paricularly the management in the Savannah store)has really shown there true colors. First of all, 7 months after i wrote my 1st complaint, I get a phone call on my job from the owner of Uniway of Coastal Ga. The phone call went like this: "You filed a report on me? How would your wife like to know I have seen you out with other women. You MOTHER-F@#CKER!!" I hung up the phone. That same day this man calls my pregnant wife @ work and attempts to tell here about all of these supossed women. When she questioned him about it, he of course started backing up. I contacted the corporate office, the president of the company assured me it would be taken care of. Several days later I get a letter bad-mouthing me again. I sent a copy of the letter back to the corporate office. Mr. Hardy's reply was basically sorry, I can't and won't do anything about it. I have gotten phone calls to my home with people breathing heavy on the other side and it was obviuos who it was (caller id). The last thing i got was a letter from an attorney threatening to sue me for my comments on this web-site. I laughed it off but I still want hard working consumers to know this. In all the going back and forth with this company, not one time was the original compalint (crappy service) addressed. These people are really concerned about customer service (RIGHT) as long as they get that membership fee they are happy. Again, I got my membership for working there for three years. WHAT ABOUT THE POOR PEOPLE WHO PAY FROM $1499-$1799 FOR THIS MEMBERSHIP!!! People leave these presentations with a promise of a service. BEWARE OF THE SERVICE(or lack there of)!!!!!
Renee
Valdosta,#5Consumer Comment
Fri, November 22, 2002
TAKE NOTE UNIWAY CORPORATE!!
This employee hits the nail on the head! We are 5 year members because we beieve in the concept. Inability to follow through is your downfall.
YOU CAN RESTRUCTURE AND FIX THIS!!
*Spend money to train and pay customer service reps, and do not allow those trained to sell your product serve customers. Good Salesmen do not usually have good follow through skills and THIS is a huge problem area for you! Hire "people" people and give them an incentive to serve.
*Pay as much attention to your order center for current members as you do to your showroom area to gain new members. Demand the latest product catalogs from your companies, not just updated price sheets. It looks really bad when your latest offering from a company is 4 years old. (This is ACTUALLY very common in your showrooms)
*Be forthright about how things really operate.
*Invest in a system to provide on-demand
availability from the companies you represent.
We want to do business with Uniway, but it seems you keep shooting yourself (and your future profits) in the foot.
Change to meet our needs and word of mouth will be 1000 times more effective advertising!
Renee
Valdosta,#6Consumer Comment
Fri, November 22, 2002
TAKE NOTE UNIWAY CORPORATE!!
This employee hits the nail on the head! We are 5 year members because we beieve in the concept. Inability to follow through is your downfall.
YOU CAN RESTRUCTURE AND FIX THIS!!
*Spend money to train and pay customer service reps, and do not allow those trained to sell your product serve customers. Good Salesmen do not usually have good follow through skills and THIS is a huge problem area for you! Hire "people" people and give them an incentive to serve.
*Pay as much attention to your order center for current members as you do to your showroom area to gain new members. Demand the latest product catalogs from your companies, not just updated price sheets. It looks really bad when your latest offering from a company is 4 years old. (This is ACTUALLY very common in your showrooms)
*Be forthright about how things really operate.
*Invest in a system to provide on-demand
availability from the companies you represent.
We want to do business with Uniway, but it seems you keep shooting yourself (and your future profits) in the foot.
Change to meet our needs and word of mouth will be 1000 times more effective advertising!