- Report: #118584
Complaint Review: UPS - Nationwide
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UPS
www.UPS.com Nationwide, U.S.A.
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UPS UPS ripoff, Policy based on ASSUMPTIONS, failure to established a source of funds, and so charge me since I'm the one to place the label on the ITEMS being shipped!! RIPOFF Long Beach California
I (live in California) had several tires that an individual in New York wanted. So this person arranges a UPS pickup and has it sent to him. UPS being unable to obtain a source of payment from this individual decides that since I was the one to "affix the label" onto the items that I was responsible for the Bill and proceeds to attempt to collect the bill from me.
After calling UPS customer Representatives, and explaining the situation they pretty much tell me that's too bad and they can't do anything about it, since the bill is made to me that I'd have to pay or DO the work of collecting BILLING information for them.
THIS POLICY of assuming that the person who puts the label on the shipped item should also be responsible for billing charges is LUDICROUS! The person arranging for Pickup, who supplied the address for said items to be shipped too who spoke to some customer representative should have supplied a CC that should have been checked immediately for funds!
UPS attitude that sure we'll supply the shipping service and we'll just bill somebody later is a bunch of BALONEY!! It's a sh*tty practice! Secure the Funds then ship the ITEM. How hard can that be!? It would cut down on the work load and cut down on the # of complaints filed against them.
If anyone in their right mind still worked at UPS and saw this situation all I want to hear is "Maybe we shouldn't bill the guy who happens to put the label on the item but the ONE WHO arranged for PICKUP & DROPOFF should be the one to supply us with the correct billing information, and that person would be the correct person to bill." And then do something about it!
Ironically they have my name and address and were able to create an account for me on the spot and process billing that way. But when confronted with evidence of the Phone call made by the individual who setup the Pickup and dropoff, and they had his name and address, they weren't able to bill him because and I quote "We can't rebill the same shipment" WHICH is SO MUCH BS!!
This is the UPS Invoice #: 0000r29y68464 if anyone needs to refer to it.
** and here's another off topic COMPLAINT about UPS. WHY CAN'T they supply accurate SHIPPING RATES on their website! I calculate it and then go to their store to drop it off, but the internet rate is never the same as the store. Let me tell you the ease of USE that USPS has. I enter two zip codes, mine and the recipient, the weight, the approximate size, and I get my shipping OPTIONS and the RATE. I then go to the POST office and the exact same rate I calculated on their website is what I pay for. It should be that simple.
Din
Long Beach, California
U.S.A.
After calling UPS customer Representatives, and explaining the situation they pretty much tell me that's too bad and they can't do anything about it, since the bill is made to me that I'd have to pay or DO the work of collecting BILLING information for them.
THIS POLICY of assuming that the person who puts the label on the shipped item should also be responsible for billing charges is LUDICROUS! The person arranging for Pickup, who supplied the address for said items to be shipped too who spoke to some customer representative should have supplied a CC that should have been checked immediately for funds!
UPS attitude that sure we'll supply the shipping service and we'll just bill somebody later is a bunch of BALONEY!! It's a sh*tty practice! Secure the Funds then ship the ITEM. How hard can that be!? It would cut down on the work load and cut down on the # of complaints filed against them.
If anyone in their right mind still worked at UPS and saw this situation all I want to hear is "Maybe we shouldn't bill the guy who happens to put the label on the item but the ONE WHO arranged for PICKUP & DROPOFF should be the one to supply us with the correct billing information, and that person would be the correct person to bill." And then do something about it!
Ironically they have my name and address and were able to create an account for me on the spot and process billing that way. But when confronted with evidence of the Phone call made by the individual who setup the Pickup and dropoff, and they had his name and address, they weren't able to bill him because and I quote "We can't rebill the same shipment" WHICH is SO MUCH BS!!
This is the UPS Invoice #: 0000r29y68464 if anyone needs to refer to it.
** and here's another off topic COMPLAINT about UPS. WHY CAN'T they supply accurate SHIPPING RATES on their website! I calculate it and then go to their store to drop it off, but the internet rate is never the same as the store. Let me tell you the ease of USE that USPS has. I enter two zip codes, mine and the recipient, the weight, the approximate size, and I get my shipping OPTIONS and the RATE. I then go to the POST office and the exact same rate I calculated on their website is what I pay for. It should be that simple.
Din
Long Beach, California
U.S.A.
1 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
It Wasn't Me
#2Consumer Comment
Thu, November 18, 2004
This is a blame game. YOU shipped the tires to NY, now you don't want to pay for the shipping. You get on this site and post about how bad UPS is. Who's ripping off who? Whatever agreement you had with the guy in NY, you pay, he pay, who gives a rat's a... Now you say because he won't pay, if that's the agreement you two had, UPS is suppose to eat the loss. I don't think so. As for the USPS, give me a friggin break. If your stuff is .5 oz. overweight, they'll send it back. The USPS loses appox 10 times as much of my stuff as UPS. Sounds like two crooks trying to play the system. UPS ought to put you on their list of "special" customers. No pick ups, no deliveries, no service. Try going to the post office with your tires. It's called the cost of doing business.
