- Report: #901802
Complaint Review: USBI - Internet
Reported By:
liliam -
CHULA VISTA, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
USBI
Internet, United States of America
Phone:
1-888-478-8724
Web:
www.centurylink.com
Categories:
Business Rating:
(0)
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USBI QCC DBA CENTURYLINK USBI CHARGED ME WITH A LONG DISTANCE I DO NOT AUTHORIZED Internet
SBI charged me on my AT&T phone line, with long distance services that I never authorized. My AT&T services do not have Long Distance Services. AT&T customer services said me that I need to contact that company to cancel this services. But when I tried to call them, they hang up the phone.
1 Updates & Rebuttals
The Truth Hurts
Oak Brook,Illinois,
United States of America
Truth
#2Consumer Comment
Sun, July 01, 2012
All of the RBOC phone companies (Regional Bell Operationg Carriers) are required to allow companies to rebill. They are not the piranhas here. The USBI's, they are also rebillers from other companies who can hide behind them, which is annoying, but it's all legal.
You do have to call the phone number on your bill for USBI, they normally will cancel it immediately and credit you back at least 30 days. People do often pay for this for many months before noticing it. It's almost always on the back page of your bill, USBI, USI, ESI, they will charge you for LD, Voice Mail, all types of things that you already have with the company that is mailing you the bill.
I know that seems confusing, but they have to allow that rebilling.
Good luck, try calling that number again, the number associated with USBI, not the phone company.
