- Report: #750092
Complaint Review: Usenet.nl - Internet
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Usenet.nl
Internet, United States of America
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usenet.nl
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Usenet.nl billing from usenet for some thing i did not order ?, Internet
I got this week a bill in my mail box at home from a company called Gothia
in that mail they say i need to pay 14.99 for the service of usenet.nl and 5 euro some other costs and 37,euro costs for the costs they made.
till i called the company Gothia i never used usenet or did not even know what it was.
now im stuck to a service that i wil never use or never had used or wil be.
Strange just fill in a name and adress from some one you found on the internet etc and use the service for free for several days/weeks and that person gets the bill that is how it works on Usenet.nl
i did never make the account my self but get blamed for it
usenet says via Gothia that i need to pay the company Gothia sends me mails back that its my fault and also blaming me for a thing i did not get
has some one some idee's or can usenet fix this problem for me in some way.
Grts Frank Dirckx
in that mail they say i need to pay 14.99 for the service of usenet.nl and 5 euro some other costs and 37,euro costs for the costs they made.
till i called the company Gothia i never used usenet or did not even know what it was.
now im stuck to a service that i wil never use or never had used or wil be.
Strange just fill in a name and adress from some one you found on the internet etc and use the service for free for several days/weeks and that person gets the bill that is how it works on Usenet.nl
i did never make the account my self but get blamed for it
usenet says via Gothia that i need to pay the company Gothia sends me mails back that its my fault and also blaming me for a thing i did not get
has some one some idee's or can usenet fix this problem for me in some way.
Grts Frank Dirckx
1 Updates & Rebuttals
Usenet.nl Team
Domagnano,Internet,
San Marino
We would like to apologize for any inconvenience you had with Usenet.nl
#2UPDATE Employee
Thu, July 14, 2011
Dear Frank Dirckx,
We would like to apologize for any inconvenience you had with Usenet.nl.
To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works. Usenet.nl is an usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely
for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.
It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. Since you have not heard from our company before, there might be a data misuse in your case. To clarify the situation, please contact us at [email protected]. We will gladly come back to you.
All the best,
Your Usenet.nl Team
