- Report: #636304
Complaint Review: Usenet.nl - Domagnano, Internet
Reported By:
Tasbo -
Cambridge, Internet, United Kingdom
Submitted:
Updated:
-
Author Not Confirmed
Why?
Usenet.nl
Via palma il Giovane N. 21, 42895 Domagnano,, Internet, San Marino
Phone:
Web:
www.usenet.nl
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Usenet.nl I was unable to cancel, and then charged 100, despite never using their service. Internet
I used the Usenet.nl free trial which allowed you to cancel the membership within 14 days without any further charge. However, when I attempted to use the cancellation link it did not work. So i tried to phone the company, but, guess what, their number didn't work. So what could I do - the website states that their is a support form to fill in, but there is not.
So the only thing I could do to cancel was to reply to an email they sent and to keep a copy. But they charged me anyway. Only when I raised a complaint through pay pal did I get an email stating I had replied to a noreply address (actually it had said a different address was the noreply in the email they sent me).
I have proof that I have been defrauded and yet pay pal will still not do anything against the company because the services are virtual - so even pay pal are profiting from this provable fraud against me.
I have sent the company a letter threatening legal action, and they are currently being investigated by UK trading standards. i'm not sure how much good it will do though, because they are based in San marino.
My advice to anyone is STEER WELL CLEAR OF USENET.NL - the internet is absolutely crawling with reports of this type about how they scam people.
1 Updates & Rebuttals
zion
United States of Americahttp://www.usenet.nl/UNF/ENG/home.cfm
#2General Comment
Mon, October 04, 2010
i was charged 99 euros by usenet.nl when i didnt sign up for service or use the service i never heard of it before, now they say i didnt cancel within 14 days, how can i do that if i never knew about it? do not sign up for this or you will be ripped off aswell
http://www.usenet.nl/UNF/ENG/home.cfm
