Complaint Review: Usenet.nl - Internet

Dear hopalong,

we are sorry to hear about your problems with usenet.nl and with our service.
 
To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works.
Usenet.nl is an usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. That means, Usenet.nl provides you with access to the usenet and is not responsible for its content!  Our service is comparable to the service of your Internet provider.

Unfortunately, a fiber opic cable was accidentally cut with one of our providers. It will probably be fixed by tonight.

If you have further questions or remarks, please email us at  [email protected]. We will gladly come back to you.

All the best,
Your Usenet.nl Team

I just started there service and yes he is correct in saying that you get sh*t (excuse the pun). I started out trying to down a new movie after many hours to find out it was not even the new movie but in reality it was something about landing on the moon. I was not very happy. Then I noticed that two withdrawls from my bank acct. one for $0.99, and another for $12.00 US. I then figured I'd stay with this for another month and then I had to pay another $15.00 US 2 weeks later but I couldn't do any fast speeds that 35 gig that your supose to get,

So I go another month on 1/2/2013 they take another $15.00 and now I can't download anything. I post a email to customer service and they tell me that I should get a response in about 29 hours. I search for there phone number on there site and couldn't find any I found this site and there was there phone number, I called and got a rude person on the other end that said that nobody was getting any downloads because of a fiber opic cable problem.

I don't believe that because there site is up and we can download there software. you can search there site but you can't find any files to download. I beleive that if there was a problem with that cable it would effect all of there service not just a part of it. even so why don't they divet the downloads to thew lines that are working. I know that when a bolder broke our towns fiber Opic cable they had it fixed within 2 hours as a regular line and fix completely in two days So I don't know why they don't have it fixed within a reasonable amount of time like hours. but it still don't excuse the rude person on the phone either.

Dear Dusty Fang,

We would like to apologize for any inconvenience you had with Usenet.nl.

To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works. Usenet.nl is a usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the Cancel Button or by sending us a Support inquiry, which both can be found in the member area, or by mail or email.

However, it is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. If you had any problems with our service, if there is something you would like to mention or if you have any suggestions on how to improve the transparency on our website, please contact us at [email protected]. We will gladly come back to you.

All the best,

Your Usenet.nl Team