- Report: #1392658
Complaint Review: Vantiv NPC - Nationwide
Reported By:
California business -
Walnut Creek, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Vantiv NPC
Nationwide, USA
Web:
http://info.vantiv.com/credit-card-processor-brand.html?utm_medium=ppc&utm_source=google&utm_campaig
Categories:
Business Rating:
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Vantiv NPC Complete con artists! Do NOT use this company. Nationwide
We used this company for almost 15 years. During this time we knew they were overcharging us a very high rate to process our credit card sales but we were too lazy to look for a better deal. We finally made a switch to another company and realized how badly theye were overcharging us. Only when I tried to cancel my account did they offer a better deal through their "customer loyalty program". Sales people kept bugging us to stay with them. I asked why they never offered us a better deal before we tried to cancel if Im such a "loyal customer"?
After refusing to stay with them, they refused to cancel my account. Multiple phone calls and texts to try to cancel my account and they still wont. My bank keeps processing their bogus charges and the bank says I cant block them from charging me. I ended up closing my bank account because of this. They tell you to fax in an account closure form but no one ever responds that they got it. Then when I call back they say they never received the cancellation form and have me resend it. Then the cycle starts over again.
Oh, and they now say they are going to charge me a $295 cancellation fee even though we have been out of contract for 10 years. They claim that once you originally go out of contract, you have 30 days to notify them that you wish to operate out of contract, otherwise I am automatically enrolled in a month to month contract which has a $295 termination fee. These scum bags are unbelievable!
