- Report: #406932
Complaint Review: Vault.com - Nationwide
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Vault.com
vault.com Nationwide, U.S.A.
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Vault.com Vault turned on my auto-renew without my authorization, charged me, refused to refund and stop replying . .Natiownide
I canceled my membership in 2006, received a "cancellation confirmation", everything was fine until few months ago I received a bill from vault.com regarding a membership auto renewal! I've already washed my hand off vault.com since 2006! After I was billed, I tried to dig out my long forgotten membership login and password (good I still have them!). I saw the auto renewal was ON. I turned it off and again vault.com sent me the exact same "cancellation confirmation" I received in 2006. I wanted to call them, but there is NO direct contact to their customer care, all I can do was to send them e-mails.
I sent them e-mails, telling them they have charged me without authorization, they asked me to sent them my "cancellation confirmation" (from 2006), and I did (I happened to still have it in my mailbox). The problem with the cancellation confirmation is, it said Nothing about cancellation, it just said membership information changes. Anyway I sent it to them, they also followed up with me, up to one point, they totally disconnected with me and I have heard Nothing from them again.
This is a complete fraud, if they want to claim that my auto renewal has always been on, then why not bill me in 2006, why not in 2007, but all in a sudden 2008?
Something else to mention, few months before this bill, I also received another bill from vault.com charging me a magazine subscription. But at that time I went straight to the credit card fraud department, so the transaction was canceled. Though this time I am stupid enough to believe vault.com is going to admit their fault and to resolve the issue!
I think I've waited long enough and I am going to talk to the credit card fraud department instead. This is a total ripoff.
C
Ottawa, Ontario
Canada
I sent them e-mails, telling them they have charged me without authorization, they asked me to sent them my "cancellation confirmation" (from 2006), and I did (I happened to still have it in my mailbox). The problem with the cancellation confirmation is, it said Nothing about cancellation, it just said membership information changes. Anyway I sent it to them, they also followed up with me, up to one point, they totally disconnected with me and I have heard Nothing from them again.
This is a complete fraud, if they want to claim that my auto renewal has always been on, then why not bill me in 2006, why not in 2007, but all in a sudden 2008?
Something else to mention, few months before this bill, I also received another bill from vault.com charging me a magazine subscription. But at that time I went straight to the credit card fraud department, so the transaction was canceled. Though this time I am stupid enough to believe vault.com is going to admit their fault and to resolve the issue!
I think I've waited long enough and I am going to talk to the credit card fraud department instead. This is a total ripoff.
C
Ottawa, Ontario
Canada
1 Updates & Rebuttals
Vault Cs
New York,New York,
U.S.A.
Renwal and refund policies are clearly stated during and after purchase
#2UPDATE Employee
Fri, January 30, 2009
We are sorry to see that Mr. C had a bad experience with our services. However, our renewal and refund policies are very clearly stated to prevent any confusion. If Mr. C sent us an actual email of confirmation for cancellation and not an email "that does not show anything about cancellations" as stated by the customer, we would have certainly gone through with their refund. Vault does not turn the auto renewal on. This is an action that needs the users to log into their account and do it themselves. We would be happy to re-evaluate Mr/Ms. C's case if they contact us again but we cannot guarantee to satisfy their demands if these go against our policies.
