Complaint Review: Verizon Online Hosting - Atlanta Georgia

Dear Sir/Madam, I do work for Verizon Wireless and I have a love/hate relationship with my job as far as the usual company politics. I would not mind helping a customer before having to file a rip off report. I do know from past experience working for and using other cellular providers that Verizon does try their best to help the customer, but there are bad apples in every barrel, but in rebuttal to statements made in reports on this site Verizon is rated #1 for customer service- this is an actual proven fact and please believe me when I tell you not all of us are willing to go out of our way for a customer to explain to them which price plan they should be on (most are outdated and if a customer does not call in to change it we have no way of going into 40 million accts and trying to contact every single person, but we do have flyers that go out in every billing statement (which 99% of customers ignore and toss in the trash without reading them. I do it every month myself to be honest with you), but it does include current pricing promotions that Verizon allows you to change at any time) as well as online access to current pricing and available promotions at www.verizonwireless.com. Fortunately we have a lot of leeway as far as what we can credit for accts and there are a lot of ways for us to prevent them from disconnecting service- there are also a lot of loop holes if a customer gets an unexpected high bill that we can credit with in guide lines to prevent it from happening again, but if a customer refuses to listen to what I can do for them because all they did was tear open a bill and look at an amount due,are so upset all they want to do is yell then hang up on me , unfortunately at that point I get another call in and cant make any changes including credits to their acct. This also denies me the opportunity to explain the charges to prevent it from happening again. Look, I don't have perfect stats for a reason- I always take my time to ensure the receive First Call Resolution which is also a part of our worry free garauntee. There are also some guide lines we do have to follow as a part of company procedure, and also certain things we can't do by law, but I am positive that anyone who wants to give Verizon, who has also proven through independant studies to provide the most reliable national network ( we make over 300,000 test calls monthly and spent over 4 billion dollars per year expanding and improving our network), another chance I will personally take on the responsibility to look into their acct and see exactly what I can do for them- all they need to do is shoot me an email at [email protected] and include: #1 name on acct #2 password or last 4 of ssn #3 their mobile telephone number #4 a brief description of the problem #5 a phone number and good time to reach them ********PLEASE DO NOT send spam or jokes to my address they monitor our emails closely and if they see non- account related things we may get written up or possibly terminated. So please allow me to continue to keep my job so I can help others out there like yourselves. I promise to answer all emails in the order I get them usually within 48 hours depending on my schedule which I will also provide. Beginning Aug 1st my schedule is 2:30pm-11:00 pm MST with Thursdays and Saturdays off (football practice and football games- cant miss the kids growing up either) Please keep in mind that I service the West coast accts: Hawaii, Alaska, Washington, Oregon, California, Arizona, Utah, Colorado, Idaho, Montana, Wyoming, and New Mexico and can only gain access to those accts, but if they shoot me an email anyway I would be glad to shoot them one right back to let them know the best way to go about resolving the issue- they may need to include a little more detail about whats going on since I cant see it myself in those cases, but again as someone who just likes to help people save money or answer any acct related questions at all- even if you want me to perform an acct review to see if I can save you money I will do my best to respond as quickly as possible. Last thing, if you are on a price plan that is over maybe 6 months old let me see if I can get you into current promotions. We change them somewhere around twice a year to keep up with our competitors. As a consumer myself I have been through the ringer and back with other companies, please allow me to help you- It keeps me busy and our customers happy and satisfied.

Report Verizon to the Better Business Bureau and the Federal Trade Commission. This can be done on-line with a minimum of effort. The BBB will investigate and the FTC will investigate and add Verizon to a list. Enough complaints and the FTC will act.