- Report: #212102
Complaint Review: Verizon Wireless - Nationwide
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Verizon Wireless
Nationwide Nationwide, U.S.A.
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Verizon Wireless fraudlent billing will not disconnect service Ripoff Nationwide
On Sept 1, 2006 i called Verizon to disconnect service as i was moving to an area where they did not have service. The phone rep told me service would end on the 12th of Sept which was the end of my billing cycle. She then asked me for a my new address to send the final bill to, which i gave her, that done we hung up.
On the 21st of Sept i recieved a bill for the next billing cycle which was the 13th of Sept to the 12 of Oct. I called Verizon and asked why i was getting a bill, to which i was told because i had phone service with them. I told the phone rep that i cancled service on Sept 1, the phone rep told me there was no record for a disconnect on that date. I asked the phone rep how they got my new address to send me the bill if there was no record of me calling for a disconnect, i was put on hold and about 5 min later the phone rep came back to tell me that i changed my address on Sept 1 but didnt disconnect service.
I was furious. I told the phone rep they got my new address when i called to disconnect on Sept 1 to which i was told i was basiclly a liar.
I told the phone rep to disconnect service right now! I was told that they could not disconnect service, that i had to wait another month till the end of the billing cycle. I repeated that i wanted service stopped immediately, that Verizon was billing me for services not rendered, i could not use their phone in my area and i had already canceled service on Sept 1. The rep transfered me to a supervisor.
The supervisor gave me the same line of garbage but added that if i could prove i had no service they would dissconnect me right now. I told him to look up my zip code to verify there was no service in my area. I was put on hold when he came back he said that there is no service in my area to which i said then dissconnect me now. The supervisor said we need proof that you live in that area, i told him that he had my address on file to which he told me that doesnt verify that i live at that address and i would need to mail Verizon coppies of my utility bill with my name showing that i live at my address to have service disconnected.
The conversation basicly ended in me telling the supervisor off.
This is FRAUD plain and simple. Im being billed for service i dont want, cant use and asked to have disconnected. Verizon refused my request to immediately stop service so they could defraud me of more of my hard earned money.
Kevin
mountainair, New Mexico
U.S.A.
On the 21st of Sept i recieved a bill for the next billing cycle which was the 13th of Sept to the 12 of Oct. I called Verizon and asked why i was getting a bill, to which i was told because i had phone service with them. I told the phone rep that i cancled service on Sept 1, the phone rep told me there was no record for a disconnect on that date. I asked the phone rep how they got my new address to send me the bill if there was no record of me calling for a disconnect, i was put on hold and about 5 min later the phone rep came back to tell me that i changed my address on Sept 1 but didnt disconnect service.
I was furious. I told the phone rep they got my new address when i called to disconnect on Sept 1 to which i was told i was basiclly a liar.
I told the phone rep to disconnect service right now! I was told that they could not disconnect service, that i had to wait another month till the end of the billing cycle. I repeated that i wanted service stopped immediately, that Verizon was billing me for services not rendered, i could not use their phone in my area and i had already canceled service on Sept 1. The rep transfered me to a supervisor.
The supervisor gave me the same line of garbage but added that if i could prove i had no service they would dissconnect me right now. I told him to look up my zip code to verify there was no service in my area. I was put on hold when he came back he said that there is no service in my area to which i said then dissconnect me now. The supervisor said we need proof that you live in that area, i told him that he had my address on file to which he told me that doesnt verify that i live at that address and i would need to mail Verizon coppies of my utility bill with my name showing that i live at my address to have service disconnected.
The conversation basicly ended in me telling the supervisor off.
This is FRAUD plain and simple. Im being billed for service i dont want, cant use and asked to have disconnected. Verizon refused my request to immediately stop service so they could defraud me of more of my hard earned money.
Kevin
mountainair, New Mexico
U.S.A.
1 Updates & Rebuttals
W
Dublin,Ohio,
U.S.A.
Consumer Suggestion
#2Consumer Comment
Sun, September 24, 2006
I went through a similiar problem with Verizon but luckily it was resolved. First please check your contract's ending date before you disconnect service or else they will slap you with the early term. fee of $175. Second, don't trust those reps on what they tell you, you CAN cancel during the middle of the billing cycle and your bill will be pro-rated. I suggest you send a certified letter of your cancellation request in writing. I also learned from my experience that the reps do not document your calls so when you call back they claim there's no record of the conversation of what was said. I suggest that you tape record your conversation as evidence. Also, it depends on which rep you talk to, some are nasty & refuse to help resolve the problem so I suggest call back later and hope you get someone nice who will give you a credit. I was lucky I spoke to this rep and he offered a $50 credit to my account. Hope you get this resolve soon.
