- Report: #166990
Complaint Review: Verizon - Bellevue Washington
-
Author Confirmed
Why?
Verizon
P.O Box 96082 Bellevue, Bellevue, 98009 Washington, U.S.A.
Phone:
800-922-0204
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Verizon Wireless Company ripoff Bellevue Washington
Re: Verizon wireless Company
I had a service contract with Verizon wireless company in end of October 2005 for my medical clinic phone service.
I had two phone line and each one has 900 minutes usages a month with a rate of $59.99.
I received a billing statement on Dec. 02,2005 with an amount of $380.00.
I called customer service and complained about their fraudenlant billing. One of the representatives told me that they have a company policy to charge one month advance.
They charged me the phone bill which I will use the entire December.
I could not undeerstand how they can charge the phone bill in advance.
James
Los Angeles, California
U.S.A.
I had a service contract with Verizon wireless company in end of October 2005 for my medical clinic phone service.
I had two phone line and each one has 900 minutes usages a month with a rate of $59.99.
I received a billing statement on Dec. 02,2005 with an amount of $380.00.
I called customer service and complained about their fraudenlant billing. One of the representatives told me that they have a company policy to charge one month advance.
They charged me the phone bill which I will use the entire December.
I could not undeerstand how they can charge the phone bill in advance.
James
Los Angeles, California
U.S.A.
3 Updates & Rebuttals
Jenifer
Portland,Oregon,
U.S.A.
Actually......
#2Consumer Suggestion
Wed, December 07, 2005
They can and do bill in advance for service. At least, that's the way it works in Oregon. I pay one month in advance for a certain number of minutes, and am charged whether I use them or not. Overages and miscellaneous fees cannot be billed in advance, but monthly service certainly can. You were probably billed a month in advance, plus a pro-rated amount for the portion of the month that had already gone by.
M
Winston-Salem,North Carolina,
U.S.A.
What you also might be seeing are 2 bills lumped together...
#3Consumer Suggestion
Wed, December 07, 2005
They DO have the right to bill ahead your FIRST month, but AFTER that, the rest of the bills are Post-Pay. What you also might be seeing are 2 bills lumped together, depending on your due date vs. your bill cycle date and WHEN you activated your phones, and you are looking at least a $25-$35 activation fee PER phone. The last bill I just got is for service through 11/16, so it's post-pay. They CANNOT bill in advance for minutes you have NOT used yet. That would be unfair.
Jenifer
Portland,Oregon,
U.S.A.
Not a Ripoff!
#4Consumer Comment
Tue, December 06, 2005
I have NEVER had phone service that wasn't billed in advance. Nor did I pay in arrears for cable, rent, car insurance or daycare. In fact, 90% of the bills I pay ARE in advance. They have every right to bill you in advance for your monthly service. I am not saying they are the greatest cellular company, because I know their service is terrible, but I am saying they did nothing wrong with your bill.
