- Report: #66759
Complaint Review: Viastar Technology - Mainland Pennsylvania
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Viastar Technology
1510 Delph Dr. Mainland, 19451 Pennsylvania, U.S.A.
Phone:
215-513-9400
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Viastar Technology Don't want your money? Call these fraudulent, dishonest rip-off artists! Mainland Pennsylvania
For nine months, this company has slowly been draining my money and I have nothing to show for it.
My friend and I are independent agents for a cell phone carrier. Viastar supposedly repairs cell phones. What they actually did, when we sent a phone in for repair, was not fix it and charge us for it. We sent it back, and it was still not fixed when we got it back the second time. We sent it back a third time in March, and we have not seen the phone since then.
For over a month, one of Viastar's employee's was "looking" for the phone, but couldn't find it. To simplify the matter, I asked for a refund, since our phone was no longer in our possession. Since a refund check couldn't be issued for some reason (after three months of inquiring about it), I asked for a credit towards the repair of a different phone. That was promised me and never happened.
So another phone was sent it. I was charged a bench fee and shipping when the phone came back unrepaired, even though the repair needed was pretty simple and I had enclosed a detailed letter describing the problem. At least they took the phone back and repaired it under warranty, but I still had to pay to have the phone shipped twice.
As for the original phone, it is still gone and has been lost. After nine months of fighting for it, I have been told that it is unrepairable. Not that it matters, since it has disappeared somewhere in Viastar and a refund still hasn't been issued.
Be careful of this company. They send phones back without repairing them and charge the bench fee and shipping. There is yet another matter of two phones that were also sent in quite a while ago. To have them sent back unrepaired is going to cost me about $45 dollars. Since January, I have spent a little over $200 and I have nothing to show for it.
If your cell phone is broken, check with your local dealers about repair before sending it to a big company. Hopefully, they do not all behave like Viastar, but better safe than ripped off.
Grace
Ellenville, New York
U.S.A.
My friend and I are independent agents for a cell phone carrier. Viastar supposedly repairs cell phones. What they actually did, when we sent a phone in for repair, was not fix it and charge us for it. We sent it back, and it was still not fixed when we got it back the second time. We sent it back a third time in March, and we have not seen the phone since then.
For over a month, one of Viastar's employee's was "looking" for the phone, but couldn't find it. To simplify the matter, I asked for a refund, since our phone was no longer in our possession. Since a refund check couldn't be issued for some reason (after three months of inquiring about it), I asked for a credit towards the repair of a different phone. That was promised me and never happened.
So another phone was sent it. I was charged a bench fee and shipping when the phone came back unrepaired, even though the repair needed was pretty simple and I had enclosed a detailed letter describing the problem. At least they took the phone back and repaired it under warranty, but I still had to pay to have the phone shipped twice.
As for the original phone, it is still gone and has been lost. After nine months of fighting for it, I have been told that it is unrepairable. Not that it matters, since it has disappeared somewhere in Viastar and a refund still hasn't been issued.
Be careful of this company. They send phones back without repairing them and charge the bench fee and shipping. There is yet another matter of two phones that were also sent in quite a while ago. To have them sent back unrepaired is going to cost me about $45 dollars. Since January, I have spent a little over $200 and I have nothing to show for it.
If your cell phone is broken, check with your local dealers about repair before sending it to a big company. Hopefully, they do not all behave like Viastar, but better safe than ripped off.
Grace
Ellenville, New York
U.S.A.
2 Updates & Rebuttals
Sr. Management
Mainland,Pennsylvania,
U.S.A.
In response to these slanderous remarks . . .
#2UPDATE Employee
Thu, February 12, 2004
In response to these slanderous remarks, I would like to inform the readers of this site that there is more to the story than Grace has led on. A phone was sent to our company with a smashed LCD, as described by the customer. In compliance with our Express Repair Service Contract, which was signed by the Vice President of this company, our agreement is to perform targeted repairs. As such, the phone was repaired and returned as requested. It was then returned to us due to a signal / service issue. This issue was not described, nor were we asked to inspect or repair this problem when the phone arrived the first time. We repaired the new problem and again returned the phone. As I'm sure you are aware, things don't always run flawlessly in the telecommunications industry. Unfortunately, the phone was returned to us a third time, at which point it was determined to be beyond economical repair. The customer was informed and a credit for the full amount of the repair plus shipping, (which we do not usually refund, but did so for the inconvenience experienced by the customer), was issued on 9/10/03, and our check # 10751 was deposited by the customer on 9/16/03. This company obviously did not follow up on their own matter. Had they done so, I think they would be embarrassed and ashamed that this clerk took it upon herself to post such a deceptive and misleading report. We are currently perusing this situation from a legal standpoint. VIASTAR Technologies, Inc.
Grace
Ellenville,New York,
U.S.A.
almost refunded
#3Author of original report
Thu, February 12, 2004
To update: Viastar did eventually send a refund check for the first phone. The second phone is still unrepaired and is laying in my Dead Phone Box, and we have not been refunded the shipping charges and bench fees involved with that phone.
