- Report: #512307
Complaint Review: Video Professor John Scherer Founder/CEO - Lakewood Colorado
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Author Confirmed
Why?
Video Professor John Scherer Founder/CEO
P.O. Box 150741 Lakewood, 80215 Colorado, United States of America
Phone:
8005194110
Web:
www.videoprofessor.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Video Professor John Scherer Founder/CEO Video Professor processed my credit card 9 days after I received merchandise. They say it will take 30+days to process a refund. Reps and supervisors very rude! Lakewood, Colorado
Video Professor charged my credit card $189.95 9 days after I received the merchandise. Thay have a "10 Day Free Trial". Refused to refund the $189.95 Company offered a free 10 day trial of merchandise. I received the merchandise on the 10th of October. I called Video Professor today to ask for Return Authorization. I found out that my credit card had been billed for $189.95 on the 19th. I was advised that it would take up to 30 days to receive a refund. They would not even hear that their policy is deceptive since they billed on the 9th day, not the 10th as per their advertising. I returned the merchandise today. Spoke to a supervisor, Ed, and they refuse to refund me. Original charge was $6.95 on 10/05/09
