- Report: #23566
Complaint Review: Video Store Cult -
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Video Store Cult
http://www.videostorecult.com U.S.A.
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Video Store Cult Outrageously bad customer service the business that doesn't give a dam
About a year ago, I wanted to get hold of a subtitled copy of one of my favorite anime movies, "Macross: Ai, Oboete Imasu Ka?", aka "DYRL". I wanted to avoid the horribly dubbed versions "Clash Of The Bionoids" (censored version) and "Super Space Fortress Macross", because the dub's voice acting was, with one word, atrocious. After doing a little research, I found that a subtitled copy was released by Kiseki Films and was available from Video Store Cult.
Being in Europe, I needed a PAL system copy. So, I ordered a PAL system copy of DYRL... Just to be sure, I even emailed them noting that I needed a PAL copy. And I received DYRL, a few weeks later, but I found out that it was a NTSC copy, which would NOT play on PAL video cassette recorders. I immediately contacted VSC, to be assured that a PAL copy would be sent to me right away. I'm still waiting for it, although I've contacted them about 10 times. I was using another email address then.
At any rate, I eventually found that a friend of mine has a VCR capable of playing NTSC cassettes, so not much harm was done. The thing is, though, that VSC's customer care is lousy. I do NOT recommend this company to anyone.
Oh, by the way, I'd like to take this occasion to say that Kiseki Films made an extremely disappointing subtitling of DYRL. As a matter of fact, this was NOT a sub, but a parody. Especially in the scene where Hikaru Ichijyo and Lynn Minmay are stranded somewhere in the SDF-1 Macross' engine blocks, Hikaru was supposed to be saying "We fell in the engine block", but the Kiseki sub says... "MY ENGINE BLOCKS ARE ANGRY AT ME"!
Konstantinos
Chania, Greece
Being in Europe, I needed a PAL system copy. So, I ordered a PAL system copy of DYRL... Just to be sure, I even emailed them noting that I needed a PAL copy. And I received DYRL, a few weeks later, but I found out that it was a NTSC copy, which would NOT play on PAL video cassette recorders. I immediately contacted VSC, to be assured that a PAL copy would be sent to me right away. I'm still waiting for it, although I've contacted them about 10 times. I was using another email address then.
At any rate, I eventually found that a friend of mine has a VCR capable of playing NTSC cassettes, so not much harm was done. The thing is, though, that VSC's customer care is lousy. I do NOT recommend this company to anyone.
Oh, by the way, I'd like to take this occasion to say that Kiseki Films made an extremely disappointing subtitling of DYRL. As a matter of fact, this was NOT a sub, but a parody. Especially in the scene where Hikaru Ichijyo and Lynn Minmay are stranded somewhere in the SDF-1 Macross' engine blocks, Hikaru was supposed to be saying "We fell in the engine block", but the Kiseki sub says... "MY ENGINE BLOCKS ARE ANGRY AT ME"!
Konstantinos
Chania, Greece
