- Report: #1243974
Complaint Review: Virgin Mobile Sprint - Internet
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Virgin Mobile Sprint
Internet, USA
Web:
www.virginmobileusa.com
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Virgin Mobile Sprint Sprint, Virgin Mobile Marcelo Claure, CEO, Sprint, Arbitration, Reston, Virginia
Here is my complaint that Virgin Mobile (wholly owned by Sprint) has failed to correct:
Ever since I changed my price plan, my texts are now delayed. This is a major issue as I work for a hospital and if I do not receive a text, I could be delayed in getting to the hospital in time. Patient jeopardy.
What have I done about it: I have contacted both Sprint and Virgin Mobile to correct it through Social Media, Facebook, and by phone calls and emails.
Here is what Virgin Mobile (Sprint) has said: the problem is with my handset and I need to pay $25 to get it repaired.
Prior to the price plan change, I NEVER ONCE had a delayed text.
So here is what I am doing: notifying everyone via the net, social media and blogs about Sprint, Virgin Mobile, and their horrid service which is outsourced and meant to confuse and disorient the consumer to keep them filing an Arbitration complaint. Arbitration allows consumers to utilize a private tribunal or court to decide on the disagreement. In this case, Jams Arbitration is the company in the contract and the average arbitration costs well over $25,000 (ALL OF WHICH SPRINT MUST PAY).
If you are having problems with Sprint, simply file a demand for consumer arbitration with Jams (jamadr.com), and send a certified copy to Sprint (See custom.virginmobileusa.com/tos )
You may also complain to the FCC, FTC, and your State Attorney General.
I hope this helps others and I truly hope others utilize Jams Arbitration against Sprint/Virgin Mobile rather than accepting terrible service or equipment.
