- Report: #380561
Complaint Review: Virginia Dominion - Dominion Virginia Power - Richmond Virginia
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Virginia Dominion - Dominion Virginia Power
Richmond, 23219 Virginia, U.S.A.
Phone:
888-667-3000
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Virginia Dominion Trick invoice cheats customers to the tune of 1.5% per month Richmond Virginia
Virginia Dominion writes bills to customers in a way that is dishonest.
In a gray area on bill, not on payment coupon, under the heading "Automatically Enroll in our Budget Plan" and at the very end of the paragraph:
Join by paying the "Offer Amount" on the payment coupon and we will automatically enroll you.
Get ready for a rip off.
Since I detach the coupon from the bill, I accidentally paid too much on my last Virginia Dominion power bill $207.00 was due but I accidentally paid $271.00. You may think: no problem, how can paying too much cause the company to rip me off, well get ready to be cheated.
So I'm automatically enrolled, without expressed written permission, just by paying too much. The bill for the next bill is $271.00 but the amount actually owed is $64.00. If I do not pay the $271.00 I pay 1.5% per month on the outstanding balance.
What a rip off.
So far no response from the company.
(((Redacted)))
Paul russell
Williamsburg, Virginia
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
In a gray area on bill, not on payment coupon, under the heading "Automatically Enroll in our Budget Plan" and at the very end of the paragraph:
Join by paying the "Offer Amount" on the payment coupon and we will automatically enroll you.
Get ready for a rip off.
Since I detach the coupon from the bill, I accidentally paid too much on my last Virginia Dominion power bill $207.00 was due but I accidentally paid $271.00. You may think: no problem, how can paying too much cause the company to rip me off, well get ready to be cheated.
So I'm automatically enrolled, without expressed written permission, just by paying too much. The bill for the next bill is $271.00 but the amount actually owed is $64.00. If I do not pay the $271.00 I pay 1.5% per month on the outstanding balance.
What a rip off.
So far no response from the company.
(((Redacted)))
Paul russell
Williamsburg, Virginia
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
3 Updates & Rebuttals
Missa
Land O Lakes,Florida,
U.S.A.
Actually, no it's not.
#2UPDATE Employee
Wed, May 06, 2009
Dominion makes NO money on the budget billing plan. The money is always the customers. It is a perfect average of their past 12 months usage. That is how it is always calculated. When the customer uses less, their budget is decreased. When they use a lot more, their budget is increased to keep their account balance even. If you feel as though you are paying too much and you have built up a negative account balance, simply come off the budget plan. It does not save nor cost you money and countless customers use it. If you overpay, the balance stays negative on your account. Meaning you do not lose money. Meaning if you choose to come off then your next bill is taken from the negative account balance. For example - you build up -$200. Your next actual bill is $100 and your budget amount is $300. You say heck no I'm not paying that! Get off the budget and what do you owe? -$100. It comes from the balance you built up. With your money. Dominion doesn't get any of that. Do some research. This company is by far the most lenient electric company I have ever heard of. Show some appreciation and pay your bills!
Moorsense
Richmond,Virginia,
U.S.A.
Actually it is a ripoff.
#3Consumer Comment
Sun, April 26, 2009
Actually when you think of it it is a ripoff. You overpay $200+ in the summer and in the winter you may save a few bucks, yeah that's a rip off you may as well pay you normal bill as is. If you take this upon yourself then its your problem but if you dont then they entered you into an agreement with out your consent and should refund your money. The ticket the created at the bottom of the bill seems a bit deceptive. This is what companies are hoping for b/c they are actually relying on those who are either ingorant or just didnt pay attention and thats not fair but its probably legal.
Missa
Land O Lakes,Florida,
U.S.A.
You can remove yourself from Budget Billing at any time.
#4UPDATE Employee
Wed, April 22, 2009
Simple as that. Give us a call and we'll happily remove you. THOUSANDS of people use this plan as a budgeting tool. So you may be paying 270something dollars now when your bill is only 60ish, but wait until your 400 dollar winter bills come in. You'll be calling "What is that budget thingy again?" Seriously. C'mon people. Learn to read.
