- Report: #1190181
Complaint Review: walmart family mobile - Nationwide
Reported By:
bigoncustomerservice -
Charlotte, North Carolina,
Submitted:
Updated:
-
Author Not Confirmed
Why?
walmart family mobile
Nationwide, USA
Web:
www.myfamilymobile.com
Categories:
Business Rating:
(0)
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walmart family mobile daniel/ fm reptoni/fm rep phone bill rip off Nationwide
I have been a loyal customers for years and have referred many many customers recently, when i found from my referrals that there bill was alot lower then mine. I called on October 2nd to change plan and i spoke of the many referrals. The FM Rep agree i can get a better deal. Same or more coverage for less money. My bill was due 10/14/2014. He stated by new bill was about $40.00 and it was to late for it to change in the upcoming bill because the cycle ended 9/27. So the 10/14 was going to be the same and the change would come in the next bill.ok fine..... Called (611) on the 10/27- i had no internet. The FM Rep stated he saw that i made a change in service and the last person forgot to add the internet. I asked again for him to confirm the price and he did, letting me know of the price of the next bill (11/14/2014) ON 11/19 THE PHONE WAS DISCONNECTED. I was prepared to pay the bill of $40 and the bill hadn't changed from $60.00. When i called customer service. I was told by a FM Rep Toni/14157707 that the change was not going into affect till DECEMBER. Which wasn't what i was told and i confirmed this price 2x-10/2 & 10/29 for MY NEXT PAYMENTS PRICE. Now i asked for a Supervisor Daniel/1412117 who wasn't helpful AT ALL, Never apologetic and kept telling me its just how it goes. And went to explaining their cycle while he rebutted with me. POOR POOR CUSTOMER SERVICE FOR FAMILY MOBILE. I asked that he go back to the recordings for both dates and listen to what the FM Rep told me. Im not a FM so i don't know the jargen. I have no problem paying my bills, i have paid the $60 this long. But i have a problem with them telling me one thing and it being another. If i was told it would take (2) billing cycles to change. Then fine, but i was told it would change next months bill / Which to the customer, that means my next bill. NOT DECEMBERS BILL!! This could of been solved by stating in detail or just how long before it goes into affect. THE HORRIBLE SUPERVISOR just wanted to tell me how i was wrong / When i was just going by what FAMILY MOBILE TOLD ME. So long story short. PHONE CUT OFF/ FOR WHAT THEY CAN CHALK UP AS MISCOMMUNICATION AND I AS POOR CUSTOMER SERVICE. *THEY WONT OFFER YOU A BETTER OFFER WHEN YOUR OVER PAYING, AND WHEN YOU GO TO CHANGE THEY DO WHAT THEY CAN TO MAKE THAT DIFFICULT FOR YOU.
