- Report: #1275852
Complaint Review: Walmart Family Mobile - Nationwide
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Author Not Confirmed
Why?
Walmart Family Mobile
Nationwide, USA
Web:
walmart.com
Categories:
Business Rating:
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Walmart Family Mobile Don't Owe -- Changed Their Mind Nationwide
I called Family Mobile and requested my service be disconnected on Sept. 8, 2015, the day I get a notice via my cell phone that my bill is ready. I told the customer service lady that I wanted to stop service immediately. She asked why, and I told her that I don't use it enough to justify the $45.45 a month. (The advertisement states it's $30 per month! Yeah right!!)
She said I still had a month's service, and it would be disconnected on October 4, 2015. I said are you sure?? She said yes, because the service was paid a month in advance. I confirmed this THREE TIMES. She kept laughing saying, yes...you owe nothing. I said OK. Thanked her and we hung up.
Little did I know that on Sept. 25 the phone was cut off, which was ok, since I wasn't planning on keeping it and I wasn't going to make a big deal about a few days.
Then.....I get this paper statement in the mail saying I owe $85.00. I immediately called them, and this time a young man told me that it showed I had called in and requested it to be disconnected on Sept. 8, but it wasn't until the 25. I explained to him what the girl had said, and told him to listen to the recording of our conversation.
He said I should only owe around $10...the four days between Sept. 4-8. He said I needed to get ahold of customer service via email to explain what happened. I did just that....two times. Each time I got a response that stated, "You used the phone, so you'll have to pay for it." I asked them if it matter what I had been told....no response to that question.
Tonight, Dec. 22, I get a call from a collection agency Outsourcing Collection Services (I believe). I explained everything to this gentleman, Curtis Briley. He said I now owed $105.00. He also said it showed I had retracted a payment in August. I checked my bank account to see if something like that happened, it hadn't. So he asked me to fax it to him. Gave me the number of 206-322-9838 (which I repeated back to him). Tried it three times......the number is not a working number.
So now what?? I think they should honor what their employee told me!!! Mr. Briley asked me if I was willing to pay anything, and I said, "Nope!".
To be continued..I'm sure!
