;
  • Report:  #241107

Complaint Review: Walmart - Palatka Florida

Reported By:
- San Mateo, Florida,
Submitted:
Updated:

Walmart
1024 S Highway 19 Palatka, 32177 Florida, U.S.A.
Phone:
386-328-7252
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
I bought some book for our church library and when I got them to church we had duplicates.

I put the purchases on a walmart credit card and saved the reciept

I bought the books on saturday and returned them on Monday

when i brought the books to the front counter the lady was very rude from the get go

I explained we over bought books brand new all tags were in place no damage anywhere and I had the receipt

She told me it was common knowlede that i could not return books it was illegal she said

I said if returning books are illegal surley that would be in plain sight on the policy board

I asked to see the policy and they had me wait 30 minutes why they look something up that was not the written policy but tried to pass it off as the policy

I kept telling them the policy stated refunds with receipts within so many days

The lady called for back up and even the asst. manager turned me away

I asked for them to please post it in plain sight like the rest of the policy "Books All Sales final" they were at this point treating me like I was an idiot

I got home and called bookstores and asked if it was illegal to return books and they said no if with a reciept in with in the time frame

I even called 2 other walmart stores and they told me to bring the books back they would refund them

I then called and asked for the district manager and the store manager intercepted the call and asked the problem

I proceeded to explain the problem and he then told me I could bring the books and he would make a 1 time exception

This is common practice at this store and the time it cost me was not even worth getting the refund

I just want justice

I just want the policy to be the policy and ill trained associates are everywhere at this store

If it goes at this walmart shouldnt it go at every walmart?

What the deal

Walmart caused undue stress on me

They treated me like I was stupid

Then when I wanted to take action they changed there story

What a rip off

B. K.

San Mateo, Florida
U.S.A.


13 Updates & Rebuttals

Margaret

Houston,
Texas,
U.S.A.
APPLAUSE TO LEENA

#2Consumer Comment

Mon, August 27, 2007

I feel the same way Leena feels. You don't need to shop at Wal Mart, I don't and I lead a happy life. Donate the books to chairty or give them to a school library and write it off on your taxes.


LEENA

NORTH,
Oregon,
U.S.A.
Doesn't matter where you go...walmart and their products are garbage.

#3Consumer Comment

Sun, August 26, 2007

I no longer shop at my local walmart. Over the years I have been the unlucky purchaser of items which have actually been USED, RETURNED, and then RESOLD! I have had checks declined by their check system FOR NO REASON, rude cashiers and managers on a consistent and repeat basis. Their products cost less because they are CHEAP. Their clothing rarely holds up to the first wash and since I don't allow my kids to go out looking like they were dressed out of someone else's garbage pile I no longer buy or accept clothing that came from walmart. Sure, everyone likes to save money, but what good is that if you are doing it at the expense of your mental health and well being? Spend the time to read the ads in the paper and then go where you will get quality...in both product and service. Continuing to patronize a store where the employees treat you like something they would step on simply enables them to continue in the same derrogatory pattern. Buy books at the bookstore, food at the grocery store, clothes from the clearance racks at the mall. You will actually save MORE money if you use your head and your clipped coupons, and your mental health will be intact.


Brian

San MAteo,
Florida,
U.S.A.
Doesn't anyone believe in principle anymore?

#4Author of original report

Wed, June 13, 2007

The point is no matter what the outcome is every store should respond the same way. If I go to Mcdonalds and order a cheeseburger I expect it to be the same way everytime because there is policies in place to create the same thing over and over again. I don't understand why people have such a hard time understanding this concept. When you live 20 minutes from the Walmart and the other ones are 40 minutes away it is stress knowing all the gas your spending driving back and forth all over town. It is still not right that they change there tune after I want to talk to the District Manager No one can ever make me change my mind on this. If you didnt live you dont understand. Maybe I should make a whip and take it into Walmart I wonder if I would have another story to post on this site of how security tackled me blah blah blah


Mark (FlyingScooter)

Cleveland,
Ohio,
U.S.A.
We have a winner!

#5Consumer Comment

Tue, April 10, 2007

I agree completely. If other walmarts would take it back, then take it there. And yeah, WWJD? I don't think he'd storm walmart and start flipping tables over. Worst case scenario: You give the book to a homeless shelter or something. It's a book, it'll get used. Can't you church write-off things like that on their taxes?


Shawangunk

Middletown,
New York,
U.S.A.
Simple solutions for your problem

#6Consumer Comment

Mon, April 09, 2007

1- If you took the time to call various other Wal-Marts and they all said they'd return the book with no problem, why don't you just take the book to either of those Wal-Marts and be done with it?? 2- If it is such a good book, then what is the problem of having duplicates in your church library? Obviously more of your parishoners would be able to enjoy the book without having to wait for only one or two copies to circulate through the entire congregation. I mean really, it is just a book, not a multi-million dollar item. Wouldn't it make sense to just keep it and focus on more important issues? Would Jesus have made such a fuss over something as trivial as a book?


Shawangunk

Middletown,
New York,
U.S.A.
Simple solutions for your problem

#7Consumer Comment

Mon, April 09, 2007

1- If you took the time to call various other Wal-Marts and they all said they'd return the book with no problem, why don't you just take the book to either of those Wal-Marts and be done with it?? 2- If it is such a good book, then what is the problem of having duplicates in your church library? Obviously more of your parishoners would be able to enjoy the book without having to wait for only one or two copies to circulate through the entire congregation. I mean really, it is just a book, not a multi-million dollar item. Wouldn't it make sense to just keep it and focus on more important issues? Would Jesus have made such a fuss over something as trivial as a book?


Shawangunk

Middletown,
New York,
U.S.A.
Simple solutions for your problem

#8Consumer Comment

Mon, April 09, 2007

1- If you took the time to call various other Wal-Marts and they all said they'd return the book with no problem, why don't you just take the book to either of those Wal-Marts and be done with it?? 2- If it is such a good book, then what is the problem of having duplicates in your church library? Obviously more of your parishoners would be able to enjoy the book without having to wait for only one or two copies to circulate through the entire congregation. I mean really, it is just a book, not a multi-million dollar item. Wouldn't it make sense to just keep it and focus on more important issues? Would Jesus have made such a fuss over something as trivial as a book?


Cory

San Antonio,
Texas,
U.S.A.
Interesting

#9Consumer Comment

Mon, April 09, 2007

Did you see the article this weekend about the irs clerk who had ripped home depot off to the tune of $330,000 over the last several years by loading up his cart with merchandise and then heading DIRECTLY to the return counter, where he told them he had purchased the items and didn't have a receipt. He then whipped out his irs badge as ID, to prove he was an honest guy. They gave him gift cards because he didn't have a receipt, which he sold at a discount, for cash. I find this interesting that they told you THEY WOULD allow you to return the books one time yet you still come to this site and make a major case out of it and state it stressed you out and "You want justice" and then go on to state "the time it cost me was not even worth the refund". Strange.


Brian

San MAteo,
Florida,
U.S.A.
Books are not DVDS

#10Consumer Comment

Sun, April 08, 2007

I can understand not returning DVDs they are wrapped and that is aort of the policy stated on the refund wall They will return DVDs if they are still wrapped Not so with books, there is no reason that they should have refused refund and what is the deal with the guy changing his mind after I wanted to get into contact with the district Manager If the book is still brand new in shape with no binding damage and all stickers still implace and the reciepts dated 1 day that they should not have returned those books Like I said if books are non returnable where is the policy Books and dvds are 2 different classes and dvd have policies in place


Jeff

Plainfield,
Connecticut,
U.S.A.
see there side of it ?

#11Consumer Comment

Sat, April 07, 2007

honestly If I owned a company, I wouldnt have taken it back either. If they took books back all the time, people would just buy a book, read it and return it. You wouldnt make much money taking all books back. It's the same way with dvd's.


Jeff

Plainfield,
Connecticut,
U.S.A.
see there side of it ?

#12Consumer Comment

Sat, April 07, 2007

honestly If I owned a company, I wouldnt have taken it back either. If they took books back all the time, people would just buy a book, read it and return it. You wouldnt make much money taking all books back. It's the same way with dvd's.


Jeff

Plainfield,
Connecticut,
U.S.A.
see there side of it ?

#13Consumer Comment

Sat, April 07, 2007

honestly If I owned a company, I wouldnt have taken it back either. If they took books back all the time, people would just buy a book, read it and return it. You wouldnt make much money taking all books back. It's the same way with dvd's.


Jeff

Plainfield,
Connecticut,
U.S.A.
see there side of it ?

#14Consumer Comment

Sat, April 07, 2007

honestly If I owned a company, I wouldnt have taken it back either. If they took books back all the time, people would just buy a book, read it and return it. You wouldnt make much money taking all books back. It's the same way with dvd's.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//