- Report: #1396811
Complaint Review: Waste Management / BAGSTER - Nationwide
-
Author Confirmed
Why?
Waste Management / BAGSTER
Nationwide, USA
Phone:
1.877.789.BAGS (2247)
Web:
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Waste Management / BAGSTER Waste Management/Bagster Deceptive Business Practices Hidden Additional Cost Rip-Off Westminster Nationwide **Author of this Report is NOT CONFIRMED**
Report Attachments
I have been seeing the Waste Management BAGSTER television ads for several years now and thought it seemed like a good idea. When the time came to remove an old swing set and other household items, we decided to try the BAGSTER service by Waste Management. Upon entering our local LOWES Home Improvement store we quickly located to Point-Of-Sale display and picked up a package containing the cloth dumpster bag. At no point did my wife or myself see anything that indicated that there would be an additional fee beyond the cost of the bag. Nothing mentioned on the P-O-S display or on the frequent television ads! We positioned the bag as instructed and proceeded to fill it up. Upon entering our information on the Waste Management website to have the bag removed, we found that there is an additional hidden fee of $120.00. I consider this to be nothing less than deceptive business practices by this comapny and ultimately any company that sells this bag at their locations! Upon contacting customer service, the only reply they would give is that the terms are clearly stated on the package. This is incorrect. Waste Management is a nationwide and very successful company, why do they need to rip customers off in this manner???
2 Updates & Rebuttals
AZ Dude
Phoenix,Arizona,
USA
Did you read the bag?
#2General Comment
Wed, August 30, 2017
Did you even look at the bag? In the photo you posted, in the lower right hand corner, it clearly states "Collection Fees Extra".
Just sayin;
Robert
Irvine,California,
USA
Collection Fee is Extra...
#3Consumer Comment
Wed, August 30, 2017
Not sure what you were looking for but in looking at the front of the package, what did you think they meant by
COLLECTION FEE IS EXTRA
See Back for more details
To most people that would cause them to think "Ummm...Perhaps I should read the back and if I am still confused call the phone number(which is also clearly on the front of the package) before I buy it".
