Complaint Review: Waypoint Homes Northern California - Nationwide

Waypoint homes is a terribel scam business.  They will not communicate with you and add charges to your rent, bills, and you have to threaten to file a lawsuit to get your deposit money back.  I rented a home with them and the leasing agent never answered or returned my calls or emails on how to deliver my deposit.  He stated to do it online, however their portal is clearly created by an incompetant individual as it does not work.  While he failed to communicate he told me I had to overnight my deposit check to him or lose the lease because it ws the deadline.  It was getting close to the deadline because he never answered texts, phone calls, or emails.  He then fails to provide the utilities for the home once we arrive and sends the wrong ones over.  Additionally the utilities we got in our name eventually and back paid to our move in.  Waypoint also charged us and attempted to reubuttal us that we owed it to them for utilities.  We sent the receipts from the utilities company showing the date and whom it was charged to, they then refunded and charged us again the following month.  We rebuttal again for 3 months they kept doing the same cycle.

Maintance has also been an issue, I should have read all the BBB warnings on this company ahead of time.  They are not accredited for a reason.  I had sink busted and could not do dishes and had issues in the bathtub as well and I could not bath my infant son.  just to send the technician out it took over a week, there was no urgency on the matter.  They did the poorest standard job possible.  Additionally heavy rains came accross northern california and water was leaking through my dining room window.  I called and told me it will be another week to have someone come out.  I told them water is entering my house, that did not matter at all.  They sent their tech and he said we need a new window, so three vendors come out and all say a new window is needed.  They placed their bid and waypoint closed the work order saying it was fixed.  I called multiple times and each time they acted confused about the issue.  My window is still not fixed and they will not send someone out.  Also I had a toilet leaking and I could not use as human waste will leak, it ws not considered a health hazard by waypoint and no urgnecy and I had to wait two weeks for it to be addressed.  Also water leaked and we discovered mold in a bedroom, it took over a week with no urgency and regardless of it being a health hazard and concern they didn't care. 

This company is a ripoff, they have scammed many people out of their deposits, make up charges, and do not fix items.  Dealing with this company gives a sense that they almsot intentionally train on poor customer service.  Everything they do appears as if they make an effort on being terribel human beings.  I hope their garbage CEO goes bankrupt and a lawsuit from everyone in their surviors and victims support page files a lawsuit together to get the attention that they are robbers and scammers and cause undue stress, harm, and place their tenents in unsafe hazardous houeses.