- Report: #1233078
Complaint Review: Waypoint Homes - Hollywood Florida
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Waypoint Homes
1 Oakwood Blvd Suite 255 Hollywood, 33020 Florida, USA
Phone:
84464146663
Web:
http://www.waypointhomes.com/
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Waypoint Homes DEATH TRAP BEWARE!!! Hollywood Florida
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We rented our home in March 2013. During the walk through my husband and I pointed out several issues that was wrong with the home we were renting from Waypoint. One major issue was that the AC unit was installed backwards. We were assured that all our concerns would be rectified before we moved into our home.
The day we moved none of our issues were rectified.
We had signed a 2 year lease.
It took Waypoint Homes exactly 12 months to fix the AC unit.
Since the day we moved in the backdoor which is a glass sliding door had deteriorated rollers. We reported the issue several times.
At one point the back door was inoperable which meant that we had one point of entry and exit to our home for about a whole year - which is, I'm sure a fire and safety hazard.
Several trees in the backyard were growing over and breaking the fence in our backyard. Our house backs a canal. We have a dog and two small children. We live in South Florida. It is not unusual for the canal to have crocodiles as well as it being a drowning hazard to our children. We called in the report to have the trees trimmed and the fence fixed. Waypoint Homes has never came out to trim the trees or to fix the fence. My husband ended up fixing the fence himself. There has been no compensation from Waypoint Homes for this.
The other night when I came home from work my mother told me that while giving my four year old son a bath an 8" by 24 " tile popped off the wall and then another and fell into the tub. The tiles fell into the tub and cut my son's leg. We are thankful that it did not struck his head.
We reported the incident to Waypoint. Several days elapsed and no one came to our house to fix the tiles. A few nights later my mother was in the bathroom when additional tiles fell off the wall and struck her on the foot. Behind the tiles that fell off were the original tiles that were put in the bathroom and what appeared to be black mold.
Several days later after many phone calls and emails a repair man came out. He said the black mold was nildew and then he proceeded to put the same tiles over the original tiles. He told us not to use the bathroom for 48 hours. The next day the tiles from the adjoinging wall in the bathroom fell off, thankfully this time no one was in the bathroom at the time so no one got hurt.
Waypoint refuses to acknowledge any wrong doing. They are willing to release us from our lease but they want to be paid for rent for this month and every month until the lease expires.
