- Report: #455123
Complaint Review: WellnessWatchersMD - Princeton New Jersey
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Author Confirmed
Why?
WellnessWatchersMD
366 Nassau Street Princeton, 08540 New Jersey, U.S.A.
Phone:
800-591-5381
Web:
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WellnessWatchersMD Lied in website-Lied on phone call several times Did not honor REBATE $50.00 Princeton New Jersey
On approximately March 23, 2009, I mailed a Rebate Form to Wellness WatchersMD, requesting the $50.00 Rebate that they promised for a Lip Plumper that I ordered on March 16 2009. This company offered this rebate for "simply trying WellnessWatcherMD". It required a "free health assessment to qualify" for the rebate, which I complied with. It stated that Rebates would be received in 2 to 3 weeks (April 21 at latest).
On May 5, 2009, I had not received the $50.00 Rebate. I phoned the Well Watchers number, 800-591-6383 (given in Rebate form), and after putting me on hold to check on something, I was told that the Rebate would be mailed on May 11 or 12th, 2009.
When I had not received it by May 19, 2009, I again phoned WellnessWatchersMD. I spoke to "Ryan" who put me on hold. Eventually he returned to tell me that they had had a "banking" problem and some of the checks were being remailed and should arrive by the "end of May".
As of today, May 25, I still have not received my $50.00 Rebate. Perhaps I will receive the Rebate in the next week, but I doubt it.
Cindy
Austin, Texas
U.S.A.
On May 5, 2009, I had not received the $50.00 Rebate. I phoned the Well Watchers number, 800-591-6383 (given in Rebate form), and after putting me on hold to check on something, I was told that the Rebate would be mailed on May 11 or 12th, 2009.
When I had not received it by May 19, 2009, I again phoned WellnessWatchersMD. I spoke to "Ryan" who put me on hold. Eventually he returned to tell me that they had had a "banking" problem and some of the checks were being remailed and should arrive by the "end of May".
As of today, May 25, I still have not received my $50.00 Rebate. Perhaps I will receive the Rebate in the next week, but I doubt it.
Cindy
Austin, Texas
U.S.A.
1 Updates & Rebuttals
Robert
Princeton,New Jersey,
U.S.A.
WellnessWatchersMD Customer Service
#2UPDATE Employee
Mon, June 01, 2009
I am with WellnessWatchersMD and we sincerely apologize if you are having trouble claiming your rebate. We are committed to resolving customer issues as quickly and conveniently as possible. We have recently updated our customer service system so that we can better serve you. To check your rebate status please go to http://wellnesswatchersmd.com/customerservice/rebatestatus/ Or if you prefer you can contact us directly by using one of the following methods: -Use our Live Chat service by going to http://www.wellnesswatchersmd.com/customerservice/contactus/chat.php -Complete our Request a Call form to have a representative call you at a time you select. http://www.wellnesswatchersmd.com/customerservice/contactus/requestcall.php -Call us toll-free at 800-591-6383 -Email us at [email protected] Sincerely WellnessWatchersMD Customer Service Team
