- Report: #115810
Complaint Review: Wells Fargo Bank - Nationwide
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Wells Fargo Bank
www.wellsfargo.com Nationwide, U.S.A.
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Wells Fargo Bank Business Owners Beware - Wells Fargo Will PUT YOU OUT OF BUSINESS Bank Refuses to Reverse No Fault Account Fees Nationwide
I have owned my own small business since 1997 and have always had a Wells Fargo Business Banking account. I also use Wells Fargo Merchant Services for credit card processing.
In September 2004 I was called away for 4 weeks. Before I left, I made sure there were was plenty of money in my business account to cover all outstanding checks, monthly direct debits and the routine account fees.
On September 22, Merchant Services deducted a $450 credit card chargeback from my account, which immediately sent my account into an overdraft situation. The NSF and O/D fees s****..
In September 2004 I was called away for 4 weeks. Before I left, I made sure there were was plenty of money in my business account to cover all outstanding checks, monthly direct debits and the routine account fees.
On September 22, Merchant Services deducted a $450 credit card chargeback from my account, which immediately sent my account into an overdraft situation. The NSF and O/D fees s****..
2 Updates & Rebuttals
Pat
Frazier Park,California,
U.S.A.
followed the chargeback protocol and sent in all the relevant info to prove it was a valid charge
#2Author of original report
Thu, November 04, 2004
Hi Cory - thank you for your comments and good advice. Yes, I followed the chargeback protocol and sent in all the relevant info to prove it was a valid charge. It turns out that it was a stolen credit card and ID. The actual cardholder was not the person I sold the goods to. I have no idea how she faked a California driver's license - but she did - holograms and all. I was scammed, plain and simple. And I do understand that I'll never see the $450 for the fraudulent purchase again. It's not the REAL cardholder's fault, it's not the bank's fault and it really isn't my fault either but I still have to eat the loss. My complaint against Wells Fargo is that the chargeback overdrew my account and a ton of OD and NSF fees piled up before I was notified. I thought WF would be reasonable and reverse those charges off my account but apparently not. The end result is that WF is profiting from criminal credit card fraud at my expense. I have been given the shaft twice over - once from the thief and again from Wells Fargo. I've paid WF thousands of dollars in legitimate banking fees over the years and I don't complain about it, it's a cost of doing business. But in this particular instance they are repaying my customer loyalty by sticking it to me just because of corporate greed and because THEY CAN. The only fair and just way for WF to make amends is to credit back all those undeserved fees they charged me.
Cory
San Antonio,Texas,
U.S.A.
Chargeback
#3Consumer Comment
Wed, November 03, 2004
How did the chargeback work? My experience with chargebacks, the credit card company usually sends you a letter requesting a copy of the signed invoice along with any other relevant info. If it isn't provided in a timely manner then they will go ahead and chargeback your account. The credit card company's job is to protect their cardholders. The merchant's job is to verify the cardholder's ID. You seem to accept that concept, which speaks highly in your favor. I would contact the highest chief, of the local office of Wells Fargo and request a meeting with him to discuss your situation. If you don't get any satisfaction, I'd go up the food chain. If that doesn't work, I'd contact the local chamber of commerce. Contact the dept. of banking in your state on top of that. Make yourself heard.
