- Report: #268102
Complaint Review: Wells Fargo Home Mortgage Company - DeMoine Iowa
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Wells Fargo Home Mortgage Company
wellsfargo.com DeMoine, 50306 Iowa, U.S.A.
Phone:
800-262-5294
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Wells Fargo Home Mortgage Company Trying to Forclose Ripoff DeMoine Iowa
In September of 2005 after my husband lost his full time job, we contacted Wells Fargo Home Mortgage to let them know and asked if they could help us in trying to make our mortage payments. At that time, they told us they could. However, it didn't turn out that way.
I, Carol, am very ill, with 12 major medical problems that require several doctors care. I am unable to work...on social security disability and we had to have a special ramp and porch put in at this house for my wheelchair. My only recreation is the computer and TV.
We told this to Wells Fargo and asked them if they could please lower the interest rate since my husband still had his part time job and then we would be able to make the payment. They refused.
In September and October of 2006, we made the payments they required us to make with money orders that they also required. They are now denying that we made those payments even though we have receipts they won't give us credit for them.
At the present time, they have now told us that in Oct of this year (2007) they are going to "throw us in the street". Due to my severe health problems, my doctors have said I can't move or it could take my life.
They now say we are 16 months behind and want nearly $14,000.00 or we are "out of here".
They are harassing us badly by making phone calls at the rate of 18 times weekly beginning as early as 7:30am and even on Sunday! This alone is very disturbing!
Could someone please help us. We have tried so many times to reason with them and they are so mean to us it is a travesty.
On top of all of this, my husband is deaf so that is making it even harder for him to secure another job that would help us make our payments. We no longer know what to do.
We bought this house 10 years ago. When I asked them what equity we had in the property they told me "None". I also asked them if we could do a reverse mortgage and they said "no"!
When I tried to get them to give me the payoff on the house, they also refused saying I didn't need that information because I wouldn't be able to use it.
So I guess if we can't get someone to represent us in this and help us we will be on the streets the first part of October 2007.
I tried to get a physical address from them, they refused to give me one. We have paperwork from at least two different states. We have two post office box numbers, one for correspondence only and one for payments.
For payments, the address is given as P.O.Box 6427, Carol Stream, Ill.60197, for correspondence, P.O.Box 10334, DeMoine, IA 50306, an email address of wellsfargo.com and phone and fax numbers.
Carol
Mesquite, Texas
U.S.A.
I, Carol, am very ill, with 12 major medical problems that require several doctors care. I am unable to work...on social security disability and we had to have a special ramp and porch put in at this house for my wheelchair. My only recreation is the computer and TV.
We told this to Wells Fargo and asked them if they could please lower the interest rate since my husband still had his part time job and then we would be able to make the payment. They refused.
In September and October of 2006, we made the payments they required us to make with money orders that they also required. They are now denying that we made those payments even though we have receipts they won't give us credit for them.
At the present time, they have now told us that in Oct of this year (2007) they are going to "throw us in the street". Due to my severe health problems, my doctors have said I can't move or it could take my life.
They now say we are 16 months behind and want nearly $14,000.00 or we are "out of here".
They are harassing us badly by making phone calls at the rate of 18 times weekly beginning as early as 7:30am and even on Sunday! This alone is very disturbing!
Could someone please help us. We have tried so many times to reason with them and they are so mean to us it is a travesty.
On top of all of this, my husband is deaf so that is making it even harder for him to secure another job that would help us make our payments. We no longer know what to do.
We bought this house 10 years ago. When I asked them what equity we had in the property they told me "None". I also asked them if we could do a reverse mortgage and they said "no"!
When I tried to get them to give me the payoff on the house, they also refused saying I didn't need that information because I wouldn't be able to use it.
So I guess if we can't get someone to represent us in this and help us we will be on the streets the first part of October 2007.
I tried to get a physical address from them, they refused to give me one. We have paperwork from at least two different states. We have two post office box numbers, one for correspondence only and one for payments.
For payments, the address is given as P.O.Box 6427, Carol Stream, Ill.60197, for correspondence, P.O.Box 10334, DeMoine, IA 50306, an email address of wellsfargo.com and phone and fax numbers.
Carol
Mesquite, Texas
U.S.A.
1 Updates & Rebuttals
Nikki
Coconut Creek,Florida,
U.S.A.
I am sorry for your illnesses
#2Consumer Suggestion
Fri, August 17, 2007
First, let me say I am sorry for your illnesses. I cannot imagine what it is like for you. It is also a shame that you are going to lose the home that is well-equipped for your handicaps. In order for your mortgage company to lower the interest rate or give you a reverse mortgage, you would have to refinance. At this time, I do not believe you would qualify for the refinance. Therefore, no mortgage company would change the terms of your mortgage without the new contract (refinance) being drawn up. You cannot just call your mortgage company and ask them to lower the interest rate because you fell on hard times. On the flip side, say I have been paying my mortgage faithfully for 10 years, have never been late, and have never bounced a check. If I called my mortgage company and asked them to lower my interest because I am such a good customer, the answer would still be no. The only way I could change the terms would be to refinance. So, no offense, but why should they lower the payments for you if they won't for me? As for the money order receipts, did you run the tracing on all the money orders to get proof when they were cashed by Wells Fargo? Some people think the receipt is all they need, but you also need to trace them too. When you got your statements after the September and October 2006 payments, did they show you made the payments? If not, whey didn't you call them back then to get it straightened out. Wells Fargo has no idea if you have equity in your home. You would have to call a realtor, or check your area for homes sold to see if your home is worth more than you owe. I know they won't give you a payoff, but do your statements show any type of balance? You can get a very rough idea from that. Your only options seem to be to either sell your home before they do (I would seriously consider trying to do this if your home is worth more than you owe). Don't let Wells Fargo get the equity. You can file for bankruptcy which may give you a little more time, but you would probably lose your home in the end. You could let them foreclose. Or, if you have any way to get money, pay them. However, do not expect them to lower your payments, or your interest rate, or put you into a different loan, etc. They will not do this, and they don't have to. Remember, even though you may feel like it, they are not being "mean" by not helping you. They are companies that have to look out for themselves. Their not your friend, they don't even know you. I'm surprised they let you get that far behind before foreclosing. Everyone must understand that their mortgage company is not going to help them, or change the terms of their loans just because they get ill, or lose their job, etc. And it is not a rip-off if they don't help you. Maybe someone else will post a rebuttal with other options to help you. I wish you better times in the future.
