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Baldwin,#2Author of original report
Thu, March 01, 2007
I appreciate your response to my complaint about Wells Fargo Mortgage and in normal situations a mature, reasonable action is certainly desireable. THIS IS NOT ONE OF THOSE SITUATIONS. We were reasonable throughout. I have carefully analyzed what happened and my son was "slammed". Those of you in the business can surely attest to the step by step means taken to accomplish this...........and the company knew what happened. The seller threatened to sew, the buyer had been offered two other loans but Wells Fargo was the best rate (initially) and hiked up at the last minute. He DID do the reasonable thing; he told them NO. They didn't expect it but we wasted months doing business with them. They have every ounce of personal information on my son to turn around and sell for identity theft. I believe they make money whether they make the loan or not. Truly I believe this. Of course, we were reasonalbe ........ he did go elsewhere but again they are crooks and it was set up from the beginning. Thanks for the "rebuttal" to my initial complaint. A d Baldwin, KS
Jennifer
Des Moines,#3UPDATE Employee
Thu, March 01, 2007
My only suggestion is to contact the supervisor of the person that you were dealing with. I completely realize that this would be taking more time out of yours or your son's day talking to a company in which you clearly don't like. What I see too much of is people who have bad experiences and people who just walk away from the situation. What happens is that the manager/supervisor assumes no news is good news and that if you walked away and didn't say anything, it just must have been a better deal somewhere else. Advising the supervisor of the employee is your only recourse to help clean up sloppy mistakes. If you do report someone it will better help the company police their staff to make sure that the company as a whole is providing the best possible service. After all what good would it do if everyone hated their service? They wouldn't be in business. If you don't report it you'll only continue the cycle of bad service. Thanks for your time! Hope this helps in some small way.