Complaint Review: Wells Fargo - Internet

""Regarding one writer's suggestion that aggrieved customers should contact Wells Fargo's top management for resolution of any complaints or concerns: how can one go about doing that? Wells Fargo keeps a tight lid on the contact information for its individual employees, especially its high-level officers including John Stumpf and d**k Kovacevich. "" There SEC filings are available on line - contact information for CEO and CFO will be on the SEC forms. Do a websearch for their SEC filings.

Regarding one writer's suggestion that aggrieved customers should contact Wells Fargo's top management for resolution of any complaints or concerns: how can one go about doing that? Wells Fargo keeps a tight lid on the contact information for its individual employees, especially its high-level officers including John Stumpf and d**k Kovacevich. Of course, I understand top managers have no time to review each and every specific problem its customers might encounter. But if no one with real power and authority ever reviews the myriad of systemic problems that exists in every organization, how will these problems ever really be solved? Like politicians, Mr. Kovaceich, et. al. sit in their ivory towers, oblivious to what really goes on in their organizations. True, a person can theoretically mail a registered letter to top management, but will anyone ever respond on their behalf? I've uncovered (and posted online) the email addresses for Mr. Kovacevich, Corporate Affairs, Investor Relations, the Board of Directors, etc. and I have personally emailed numerous communications to each address. However, I have not received one response or acknowledgment from any one at Wells Fargo. The issues I raised are significant: they pertain to inadequate information security and data privacy safeguards throughout the company as well as improper if not illegal accounting and financial reporting on a major scale. As an ex-employee at Wells Fargo, I know the company is not the honest, responsible, benevolent and community-minded organization it pretends to be! I encourage you to review my website for details on some of the issues I have raised. I also encourage current or ex-employees to submit (anonymously if preferred) any damning evidence or useful information they may have regarding Wells Fargo to ripoffreports.com or my own website (which I can not reference here because of the policies of this site).

Regarding one writer's suggestion that aggrieved customers should contact Wells Fargo's top management for resolution of any complaints or concerns: how can one go about doing that? Wells Fargo keeps a tight lid on the contact information for its individual employees, especially its high-level officers including John Stumpf and d**k Kovacevich. Of course, I understand top managers have no time to review each and every specific problem its customers might encounter. But if no one with real power and authority ever reviews the myriad of systemic problems that exists in every organization, how will these problems ever really be solved? Like politicians, Mr. Kovaceich, et. al. sit in their ivory towers, oblivious to what really goes on in their organizations. True, a person can theoretically mail a registered letter to top management, but will anyone ever respond on their behalf? I've uncovered (and posted online) the email addresses for Mr. Kovacevich, Corporate Affairs, Investor Relations, the Board of Directors, etc. and I have personally emailed numerous communications to each address. However, I have not received one response or acknowledgment from any one at Wells Fargo. The issues I raised are significant: they pertain to inadequate information security and data privacy safeguards throughout the company as well as improper if not illegal accounting and financial reporting on a major scale. As an ex-employee at Wells Fargo, I know the company is not the honest, responsible, benevolent and community-minded organization it pretends to be! I encourage you to review my website for details on some of the issues I have raised. I also encourage current or ex-employees to submit (anonymously if preferred) any damning evidence or useful information they may have regarding Wells Fargo to ripoffreports.com or my own website (which I can not reference here because of the policies of this site).

Regarding one writer's suggestion that aggrieved customers should contact Wells Fargo's top management for resolution of any complaints or concerns: how can one go about doing that? Wells Fargo keeps a tight lid on the contact information for its individual employees, especially its high-level officers including John Stumpf and d**k Kovacevich. Of course, I understand top managers have no time to review each and every specific problem its customers might encounter. But if no one with real power and authority ever reviews the myriad of systemic problems that exists in every organization, how will these problems ever really be solved? Like politicians, Mr. Kovaceich, et. al. sit in their ivory towers, oblivious to what really goes on in their organizations. True, a person can theoretically mail a registered letter to top management, but will anyone ever respond on their behalf? I've uncovered (and posted online) the email addresses for Mr. Kovacevich, Corporate Affairs, Investor Relations, the Board of Directors, etc. and I have personally emailed numerous communications to each address. However, I have not received one response or acknowledgment from any one at Wells Fargo. The issues I raised are significant: they pertain to inadequate information security and data privacy safeguards throughout the company as well as improper if not illegal accounting and financial reporting on a major scale. As an ex-employee at Wells Fargo, I know the company is not the honest, responsible, benevolent and community-minded organization it pretends to be! I encourage you to review my website for details on some of the issues I have raised. I also encourage current or ex-employees to submit (anonymously if preferred) any damning evidence or useful information they may have regarding Wells Fargo to ripoffreports.com or my own website (which I can not reference here because of the policies of this site).

Regarding one writer's suggestion that aggrieved customers should contact Wells Fargo's top management for resolution of any complaints or concerns: how can one go about doing that? Wells Fargo keeps a tight lid on the contact information for its individual employees, especially its high-level officers including John Stumpf and d**k Kovacevich. Of course, I understand top managers have no time to review each and every specific problem its customers might encounter. But if no one with real power and authority ever reviews the myriad of systemic problems that exists in every organization, how will these problems ever really be solved? Like politicians, Mr. Kovaceich, et. al. sit in their ivory towers, oblivious to what really goes on in their organizations. True, a person can theoretically mail a registered letter to top management, but will anyone ever respond on their behalf? I've uncovered (and posted online) the email addresses for Mr. Kovacevich, Corporate Affairs, Investor Relations, the Board of Directors, etc. and I have personally emailed numerous communications to each address. However, I have not received one response or acknowledgment from any one at Wells Fargo. The issues I raised are significant: they pertain to inadequate information security and data privacy safeguards throughout the company as well as improper if not illegal accounting and financial reporting on a major scale. As an ex-employee at Wells Fargo, I know the company is not the honest, responsible, benevolent and community-minded organization it pretends to be! I encourage you to review my website for details on some of the issues I have raised. I also encourage current or ex-employees to submit (anonymously if preferred) any damning evidence or useful information they may have regarding Wells Fargo to ripoffreports.com or my own website (which I can not reference here because of the policies of this site).

I guess just is a person who has no problem's so he feel's he need's to come to this website to insult people to make himself look big. People like justin who don't know the person or there situation come to this website & accuse them of everything & blame everything on them. People do have hardship which would cause them to pay late. Put people like justin come on this website to insult & attack the oringinal poster. I hope he has problem's one day mabye then he wont rush to judgement on other's like alot of people like him do on this website.

I guess just is a person who has no problem's so he feel's he need's to come to this website to insult people to make himself look big. People like justin who don't know the person or there situation come to this website & accuse them of everything & blame everything on them. People do have hardship which would cause them to pay late. Put people like justin come on this website to insult & attack the oringinal poster. I hope he has problem's one day mabye then he wont rush to judgement on other's like alot of people like him do on this website.

I guess just is a person who has no problem's so he feel's he need's to come to this website to insult people to make himself look big. People like justin who don't know the person or there situation come to this website & accuse them of everything & blame everything on them. People do have hardship which would cause them to pay late. Put people like justin come on this website to insult & attack the oringinal poster. I hope he has problem's one day mabye then he wont rush to judgement on other's like alot of people like him do on this website.

I guess just is a person who has no problem's so he feel's he need's to come to this website to insult people to make himself look big. People like justin who don't know the person or there situation come to this website & accuse them of everything & blame everything on them. People do have hardship which would cause them to pay late. Put people like justin come on this website to insult & attack the oringinal poster. I hope he has problem's one day mabye then he wont rush to judgement on other's like alot of people like him do on this website.

I can't believe what I've found on this report. The first thing you all have to remember is that YOU ARE UNDER CONTRACT! You signed the papers waiving certain rights in the event of missed payments (it's there; read it before you sign it). I can tell you now that you have a 0% chance of winning a lawsuit against Wells Fargo because you breached contract. I'd wager that someone outlined what the payments were going to be before you signed the loan, so even if they did send inaccurate bills, you should have a pretty good idea of how much to pay. My guess: you didn't even call the right customer service number. And the part saying that an actual CSR insulted you over the phone is just silly. I don't believe for a second that that happened unprovoked. Wells Fargo has an excellent history of great customer service, and I'm not saying that because of anything but it being true. I'm not an employee, just a fan. As for the person up there making fun of the bank's employees, my guess is that you're on this site because you were dumb enough to loose money to the bank too. Just an assumption, but wouldn't you think that the carefully selected employees of one of the largest banks in the world would have people capable of running a successful banking operation? I mean, Rachel up there is probably a pretty smart person, and I bet she doesn't have overdrafts or late payments because she's smart enough to handle it (more than what I can say for a lot of you guys). If anything should be learned from this, it's not that we should dump on the reputation of a reputable and probably benevolent institution. And don't think for a second that you are better than them because YOU are the one dumb enough not to read your Terms of Use on your bank account or your contract. Stop blaming it on someone else! Stop finger-pointing!

Also why is it when consumer's file lawsuit's agaisnt bad businsses they alway's lose but when a bad businesses claim's the OP lied about them they alway's win, even when the custormer did not lie about them. Until these bad business owner's take responsibilty for there own action's & make thing's riight beside's denying everything, then more custormer's become victim's. No instead the business trying to working out the problem they act immature claiming custormer's are lying about them & file a lawsuit. Why should we be afraid to report a bad business but people get attack from other people telling them they are lying about the company & supposedly happy custormer's defend them. I am not afraid to report a bad business it is the truth, but I to get accused of filing false report's. This is the reason why these badbusinesses get away with breaking the law. Also the business lies about the custormer to the better business bureau or attorney general, to cover up there track's.

Also why is it when consumer's file lawsuit's agaisnt bad businsses they alway's lose but when a bad businesses claim's the OP lied about them they alway's win, even when the custormer did not lie about them. Until these bad business owner's take responsibilty for there own action's & make thing's riight beside's denying everything, then more custormer's become victim's. No instead the business trying to working out the problem they act immature claiming custormer's are lying about them & file a lawsuit. Why should we be afraid to report a bad business but people get attack from other people telling them they are lying about the company & supposedly happy custormer's defend them. I am not afraid to report a bad business it is the truth, but I to get accused of filing false report's. This is the reason why these badbusinesses get away with breaking the law. Also the business lies about the custormer to the better business bureau or attorney general, to cover up there track's.

Also why is it when consumer's file lawsuit's agaisnt bad businsses they alway's lose but when a bad businesses claim's the OP lied about them they alway's win, even when the custormer did not lie about them. Until these bad business owner's take responsibilty for there own action's & make thing's riight beside's denying everything, then more custormer's become victim's. No instead the business trying to working out the problem they act immature claiming custormer's are lying about them & file a lawsuit. Why should we be afraid to report a bad business but people get attack from other people telling them they are lying about the company & supposedly happy custormer's defend them. I am not afraid to report a bad business it is the truth, but I to get accused of filing false report's. This is the reason why these badbusinesses get away with breaking the law. Also the business lies about the custormer to the better business bureau or attorney general, to cover up there track's.

Also why is it when consumer's file lawsuit's agaisnt bad businsses they alway's lose but when a bad businesses claim's the OP lied about them they alway's win, even when the custormer did not lie about them. Until these bad business owner's take responsibilty for there own action's & make thing's riight beside's denying everything, then more custormer's become victim's. No instead the business trying to working out the problem they act immature claiming custormer's are lying about them & file a lawsuit. Why should we be afraid to report a bad business but people get attack from other people telling them they are lying about the company & supposedly happy custormer's defend them. I am not afraid to report a bad business it is the truth, but I to get accused of filing false report's. This is the reason why these badbusinesses get away with breaking the law. Also the business lies about the custormer to the better business bureau or attorney general, to cover up there track's.

Why is it that collection agencies are allowed to break the law's we are to obey?. Why is it bad businesses are allowed to steal from us & break the law?. Why is it that these bad business will not give your money back or not make thing's right?. Why is it ok for bad businesses to take your money & not deliver what you order & they will not admit they are in the wrong. Why is it bad businesses are allowed to file lawsuit's agaisnt custormer's claming they have lied about them. Why is it ok for bad businesses to take your money. Why is it ok for people on this site to harass & embarass you & cause you more grief & pain then you are already experincing, then file's a false report agaisnt you out of meaness. Why is it ok for people to personally attack you about your spelling & writing & embarass you on this site. This stuff should not be allowed this only causes more suffering to the poster of the complaint. These people do not care how much pain we are suffering, has long they can get away with causing us more pain & suffering.

If you carefully read (I realize that may be difficult for a bank employee) her original complaint, it's your moronic cumpany that can't send the proper bills out. I don't see anywhere in the complaint about paying things late due to hardship. She is apparently waiting on you knuckleheads to present a proper bill, even though that may be little too difficult of a task for Wells Fargo. Your Customer Service (which I wouldn't use those terms together since they don't go together when dealing with WF) sucks!

As an employee of Wells, I sometimes can't believe what I read on this site against our company. However, this excessive calling isn't how we like to do business. We value our customers and do everything we possibly can to rectify any problems, as well as try our best to help customers going through tough times. That doesn't mean that every employee is perfect and although you may have uncovered some unpleasent reps, just as we are not perfect, obviously you are not either as you are not committed to the loan that you instigated. Why should we treat you like an honest and committed customer when you're not keeping your side of the deal? There is no such thing as a grace period!!!! (unless it specifically states in your contract which is rare) I beleive in the services we offer and want to apologise on our companies behalf, but honestly, if it were your money that you loaned out to someone and you had reason to believe that it wasn't going to be paid back, wouldn't you do more than just call????

I had funds to pay them over 1 1/2 weeks ago, but because they started calling before my payment was past-due, I let them waste their time and man hours calling me (I know this was evil!) everytime the phone rang and I saw their number on caller ID, I got a good laugh. I would estimate the calls at well over 80 times in the past week and a half. I didn't let my payment go more than two weeks past-due, if I've had to pay additional interest, it's worth the payback for them to waste their time on their dozens of calls that didn't get answered. Payback sucks, what you are you going to do Wells f**kers?? They are so ridiculous!! I wonder if they realize they have destroyed what was once a respected Bank's reputation? I would ordinarily call a creditor to explain if I will be a little late with a payment, but Wells Fargo only abuses those of us that try to the right thing, so I don't feel obligated to do the right thing by them either. If they ever call me at work and jeopardize my job, I will come park the car up their a**.

I also am getting these calls. I have an auto loan through Wells Fargo, and my bill due date is the 1st of the month. This month I didn't pay exactly on the 1st of the month, but I have a 12 day grace period to pay my bill without any penalties. I was going to pay on the 3rd when my wife received her money, but exactly 1 day after mine was due, the flood of calls began coming in. I received 6 calls on the 2nd, 8 on the 3rd, 6 more on the 4th and an average of 6 per day thereafter. I answered the call on the 2nd, and informed them I was going to make an online payment before the grace period ended. It is unbelievable how much they are harassing me! This was an experiment on my part, and I just now paid online, but I just wanted to see how many times they would call me, and the answer was 54 times!!! I can't believe them! I just ignored the calls and it was not a huge deal to me, but WTF @ how insane they are! There has to be some law forbidding them from calling that excessively!! I have never ever missed a payment! One time they called, and I pressed ignore on my cell phone (yes, they called my cell phone) and they called back immediately to try again, so I know it is a "harass them until they get tired of it and pay" technique. I think I'll just pay my bill on the 9th of every month and let them waste time calling me instead of someone who gives a darn.

James. Please read the FDCPA, especially in the beginning where definitions of terms are described. A CREDITOR is not covered by the FDCPA. Your STATE may have laws that they are violating, and if so it would help many if you post those laws, but the FDCPA does not apply to a CREDITOR who is attempting to collect. Please read the definition of COLLECTOR and CREDITOR in the FDCPA. Further, there is no provision in the FDCPA for declaring a "inconvenient day of the week - so don't call me on that day." Again, your STATE may have such a law, and we would like to know what that law is.

James. Please read the FDCPA, especially in the beginning where definitions of terms are described. A CREDITOR is not covered by the FDCPA. Your STATE may have laws that they are violating, and if so it would help many if you post those laws, but the FDCPA does not apply to a CREDITOR who is attempting to collect. Please read the definition of COLLECTOR and CREDITOR in the FDCPA. Further, there is no provision in the FDCPA for declaring a "inconvenient day of the week - so don't call me on that day." Again, your STATE may have such a law, and we would like to know what that law is.

James. Please read the FDCPA, especially in the beginning where definitions of terms are described. A CREDITOR is not covered by the FDCPA. Your STATE may have laws that they are violating, and if so it would help many if you post those laws, but the FDCPA does not apply to a CREDITOR who is attempting to collect. Please read the definition of COLLECTOR and CREDITOR in the FDCPA. Further, there is no provision in the FDCPA for declaring a "inconvenient day of the week - so don't call me on that day." Again, your STATE may have such a law, and we would like to know what that law is.

There are certain rules that any collection callers have to follow: Calls can not be placed at any time or place which is unusual or known to be inconvenient to you. 8 a.m. - 9 p.m. is presumed to be convenient. Debt collectors may not call you at work if they have reason to know your employer forbids such communication (e.g., you or your employer has verbally informed them). You can also request on which days calls should not bemade to your home. You can request to limit collection calls to normal business (work) days which are usually Monday - Friday. If this is your normal work schedule then you could inform the collector that calls on Saturday and Sunday are inconvenient and the collector must then consider these days as "no collection call days". If your normal workdays are Wednesday - Sunday, then collectors can reasonably assume that calling on Saturday and Sunday are not inconvenient. However, if you tell them otherwise they must not call. But, this does not mean you can say every day of the week is inconvenient. It's acceptable to have one or two days that are inconvenient but not all week. A first-time call on a "no collection call day", does not violate the fdcpa. But, after informing collectors of your off-limits days, they call a second time on your "no call" day, they are in violation of the fair debt act. Hope this helps.

But you're wrong, Sarah. I HAVE been in dire straits. I did have the bums at Wells Fargo as my bank...never again!!! But you are all wrong...it is YOUR responsibility to keep in contact with the company YOU took the loan from. If you don't want them to call you at work, put the request in WRITING and send it to them, Certified Mail, Return Receipt Requested. Do NOT send it to the same address you send your payments; you should check your statements or loan documents; there is an address for billing inquiries - THAT is the address you send it to. Tell them what you're going through and how and when you intend on repaying them. Do be specific and do not screw that up!!! If you do, then you are violating not only the original contract, but you went back on your word in the amended agreement you sent them. Remember: they are under no obligation to work with you in hard times. You didn't sign a contract that had a 'hard time' and 'good time' provision. The laws you and the others are stating Wells Fargo are violating are only applicable to collection agencies not primary creditors. You can read the laws by googling Fair Debt Collection Act. Good luck, I'm on your side, truly, but you gotta understand that Wells Fargo is a business and businesses are to make money for their shareholders. If you default, that puts them in a bad position. Elaine

I am completely disguested with Elaine from Idaho's comments. Elaine obviously is not part of the working class. Things can be tough, and things happen that is beyond your control. So what if you were late on a few payments! That does not give Wells Fargo the right to call you and harass you. I have the same problem, and it is Wells Fargo's error. They've lost several of my payments, and call me day after day for more information. What more information can I give you?! You cashed it! I recieve over 5 calls a day (which I have documented), and atleast once a week, they call me at around 5am. Just to let you know, it is illegal for Wells Fargo to harass you at work, and you need to do everything you can to make sure they learn their lesson for you, and for others that are in your situation.

Hi... My understanding is they do not have the right to call repeatdly,especially at work... These people rely on bully techniques,do not back down,file a complaint over the agency that governs collections ....sorry even if you are behind doesn't give someone to call and harass you over and over,especially at work.. Best of luck, Heather

well you probably have a case. Usually when people call you over and over and you ask them to stop, im assuming thats some sort of harrasment. You should have definatley spoken to someone at the head of the company! Working there I know what a stressful job it can be, but you should never treat someone like you were treated and there is no excuse for it. Honestly wells fargo is a VERY VERY customer based bank. And I think they would appreciate the knowledge that one of their employees is treating people like this. Try and get a hold of "the big boss" someone VERY high up to get this resolved. Or you could still see if you have a case either way...

You must pay your bill - ON TIME - per the contract that you signed. They are a business and are in business to make money. They loaned you money - for whatever reason you obviously became delinquent, and are upset with them calling you. Look, I have no love lost for Wells Fargo. They are scum sucking beasts and I wouldn't use them if they were the only bank in town. But I know that they would rather waste money on calling people who DON'T pay their bills on time and in accordance with their contract than call people that DO pay their bills on time and in accordance with their contract. When you asked if you had a case against these people - maybe. But I'll bet they have a stronger case against you.