Tried to recover x-mas money sent and not picked up. Receiver never got it. Tried to send again, or recover it. Phone help can't hear me after 10min on hold. Wait for supervisor another 15min. Online specific questions not answered, no online help available. For refund have to fill out form and wait 6 to 8 wks. and pay 15$ Why can't I just show my receipt and ID to get refund? Too easy. Greedy b******s. NEVER USE WESTERN UNION AGAIN!