Westgate Guest Relations
Ocoee,#2UPDATE Employee
Tue, December 24, 2013
Thank you for staying with us 3 different times. There is certainly no intent to deceive you or any one of our valued guests. Our salespeople are very enthusiastic about our properties, and they sometimes will mention forward leaning items, like the waterpark that was planned but got held up before execution. We encourage our guests to make well-informed decisions based on what they experience. Additionally, as our resort has become more popular and has more guests, our liberal check in policy has had to become somewhat more regimented to coordinate more closely with room preparation. Guests can still request an early check in, but we can not make a guarantee-it is based on business necessities for that day.
It is rather simplistic to just quote numbers, as there are many variables that come into play. What size unit? We offer from a studio that sleeps 4 with a kitchenette all the way to a 4 bedroom that sleeps 16 with a fully equipped kitchen and the square footage of some houses. What dates is someone looking to travel? More popular dates will always be more valuable and will rent for much more. Our owners get to book a week at a time, and renters are not always able to rent consecutive days. Owners’ timeshare are deeded units that can be willed to love ones or sold to others. Some of our owners even break apart their lockoff units and will rent a portion just to get extra income! And this will still allow them to use the unused portion of their unit!
Regarding the contracts, they are quite comprehensive and cover most situations. However, if there is a special allowance, an owner-to-be can request it be put in the contract. Having an “all booked” situation is really an indication of the popularity of a resort. Again, any unit that is not already booked by our owners will remain available for rent longer, since it is not prepaid, and thus will most likely rent for more. Owners, in most cases, have up to 11 months to book their vacations and it is usually those who wait the longest who will have the most difficulty in getting availability.
Our many satisfied owners are a testament to the hard work our employees do every day in providing an excellent vacation experience. We regret that you did not have the same experience.