- Report: #351855
Complaint Review: Westgate Resorts - Gatlinburg, Orlando Tennessee, Florida
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Westgate Resorts
westgater resorts.com Gatlinburg, Orlando, Tennessee, Florida, U.S.A.
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Westgate Resorts(gatlinburg Tn)and Home Office (orlando,fl) deceiving,ripoff vacation reservation,river nasty terrace resort,scam sales,no return calls Gatlinburg,tennessee And Orlando, Florida
do not be deceived by vacation packages!they booked us at a place called river terrace resort(which is where you were told to check in at)it is a nasty, old motel that westgate bought to put people up in to save money for their time share.It is a -10 STAR motel.i was tolf by the booking agent that we would be close to the pool and we would be able to walk next door to the in door pool center called black bear which is actually at westgate 5 miles down the road.my two daughters (16&15 yo)couldn't even go to the one and only pool they had open due to some pervert trying to talk to them.they act like you are staying at the resort or next to the westgate so you can use the imenities, but you are not! we had paid for an extra night since we live in florida and it was our summer vacation, and so we moved the tour up a day so we could check out a day early. we were told after the fact that the notes from the resort said we couldn't get the day i paid for refunded. we actually spent 6hrs at the timeshare presentation, signed papers to buy, paid a $200.00 dollar deposit and that night we decided we better wait to buy and we were upset that we spent our vacation in a slum. so the next morning I called the salesman and the resort from the river terrace office and no one would be in until 10:00am per the westgate. so we checked out and got refunded our tax money for the extra night. I called the # to discuss the refund on the extra night and was told it would be given to the supervisor and i would get a call back at my home # but never have. we have called and emailed the westgate resort to ctell them that we are cancelling the buy, they are always on the raod or say they will call back, but never have calle us or emailed me back. so we lost $200.00 on a deposit which was supposedly a recording fee and $80.00 on a nasty room that we didn't stay in and our vacation was ruined.
Cindy
PANAMA CITY, Florida
U.S.A.
Cindy
PANAMA CITY, Florida
U.S.A.
1 Updates & Rebuttals
Ex-opc
Sevierville,Tennessee,
U.S.A.
How to cancle the sale
#2UPDATE EX-employee responds
Thu, July 17, 2008
I worked for Westgate Resorts in Gatlinburg TN for over a year, they are like any other "Timeshare" company, they have to follow each states laws . By the Tennessee Real Estate Commission the buyer has 10 days from the date they toured the property to "cancel" the sale in "writing", send it certified receipt to the corporate office located in the Sales Contract you have ( Orlando FL Corp. Ofc.). You will be given a 100 % refund for the money paid at the signing of the contract. You have to act before the end of the 10 day waiting period, or Westgate will follow through with the contract and you will be bound to the sales contract you signed. Time share is not for everyone, always read the contract before you sign it. P.S Yes the River Terrace is really old and in need of updating, but remember the old saying... " If it sounds to good, it probably is not true", I guess you got a call about a really good deal on a vacation in Gatlinburg, saving you over 50-80%. ;0 Remember " Buyer Beware"
