- Report: #644001
Complaint Review: Wholesale-Flights.com - Internet
Reported By:
gakusee -
Vancouver, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wholesale-Flights.com
Internet, United States of America
Phone:
Web:
www.wholesale-flights.com
Categories:
Business Rating:
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Wholesale-Flights.com Bait and switch or outright fraud? Internet
DO NOT USE THIS COMPANY. AND DO NOT BELIEVE ANYTHING YOU READ FROM VLAD, THE VICE PRESIDENT. HE AND THIS COMPANY ARE A PIECE OF WORK (or is that sh!*&#t?)
My itinerary for the airline ticket I bought on August 20th, 2010 had the wrong times for arrival and departure. The true times will not allow me to make my connection.
Wholesale-flights must have known this when they sold me the ticket. If not they must have surely been aware at least 2 weeks prior to my scheduled trip - I notified them by voice and email requesting that they correct the problem. But I got no reply via telephone or email.
When I confirmed my ticket with the airline on September 22, I was told the ticket was an illegal combination.
I then called Wholesale-flights and finally got somebody that would not "transfer" me (that is disconnect me) and they said it was my fault and recommended that I
1.cancel my trip and rebook it for next month for the same fare less a $450 refund penalty for each of 3 tickets. But not to worry because my travel insurance would reimburse me. (After reading my insurance contract I have determined this is probably not true).
2.cancel my trip and rebook right now for a 60% higher fare and take the $450 hit each on exchanging the tickets. Again not to worry because travel insurance would reimburse (see above)
Wholesale-flight refused to take any responsiblity for the mistake, alternately trying to blame me for not notifiying them earlier and blaming it all on a former employee. I did not buy the ticket from the former employee, I bought it from wholesale-flights.
I gave them plenty of notice that there was a problem, but they blew me off, wanting no part in fixing a problem they created.
This is the partial text of an email I sent on sept 8 to the agent (Michelle) who sold me the ticket:
>Looking at Hainan Airlines website I noticed >that the times are not the same as listed on >this itinerary. The 4:00 PM arrival into Beijing >is listed by the airline as 4:25 and the >departure to Chengdu that the itinerary lists as >5:20 is scheduled by the airline at 5:15. This >means the 1 hour 20 minutes layover stated in >the itinerary is actually only going to be 50 >minutes!
> I doubt that 50 minutes is enough time to make >my connection after claiming baggage, customs >clearance and bag rechecking.
> Please check into this possible invalid >ticketing combination and take corrective >measures (i.e. arrange for the overnight hotel >in Beijing and flight to Chengdu the next day).
> There is still time for you to make this right.
The email bounced, so I called and was transfered to her voicemail (x301). I then forwarded the message to the contact address listed on the company website, "[email protected]" and to [email protected] (Vlad is the vice president and publicity officer). I got no response.
I have seen other complaints and warnings about this company using bait and switch techniques to cheat customers. Wholesale-flights may have moved beyond bait-and-switch to outright fraud.
