- Report: #591427
Complaint Review: WildBlue Communications Inc. - greenwood village Colorado
Reported By:
melissa -
farmersville, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
WildBlue Communications Inc.
5970 greenwood plaza blvd suite 300 greenwood village, 80111 Colorado, United States of America
Phone:
866-945-3258
Web:
http://www.wildblue.com
Categories:
Business Rating:
(0)
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WildBlue Communications Inc. RIPPED ME OFF!!!!! greenwood village, Colorado
OMG- I am soooo agrivated at this company-people be fore warned- absolute worts service ever!!! first off, every time it was even cloudy outside- the service stopped. as for an answer to some quetions- i did get out of the contract-my service completely stopped for not 1-not 2, 3, 4 but 5 yes 5 days in a row. of course over the course of 2 entire days of them telling me it must be computer, i hooked up out labtop-guess what still not working, so went though a crap load of bs with them, and guess what, still not working. after yelling and yelling-which i never do, because i understand they are at work, but they were soo rude and not helpful, they agreed to let me out of the contract-and to top it off, they wanted to charge me for the days that my service was not working. finally after talking to supervisor after supervisor-they agreed to give me the full amount. it should have refunded to me in 15-60 days. long time right, but okay. so 60days goes by, still no refund..call back and someone didnt put it though...but of course..then i have to go through the entire thing about being refunded the full amount..yet again..so i was told it will take another 15 days...fine.. 20 days go by, and STILL NO REFUND!!! so i call back, guess what??!! someone didnt process it, then I have to talk to a Ssuperviser yet again about being refunded the whole amount!!! He agrees, lol, yet again and i should have it in 2-3 days..FINALLY I get the refund, and guess what hahaha not the full amount. So I call back and they are now saying all the others were wrong to tell me that I would be refunded the whole amount, so I ask him if he is trying to tell me that I paid for services there were in fact not rendered, and he says yes. The absolute, without a doubt, most scheming people on earth!!! Total waste of money. I also had to pay 150 dollars to have them put it on a pole, away from the house, because it wasnt getting a signal from the roof. It went out all the time folks, and it was soooo slow. Everytime you call them about this, you have to wait on atleast a 30 minute hold, and then everytime you are on the phone with them, they ask if they can put you on a brief 2-3 minute hold...which ends up taking atleast 10 minutes. thank god I was able to get out of the contract-how i did this folks-if your service stops working when there is no lightning storm, or if it is not a peak hour-they are in fact in breach of thier contract, so thats how i pulled that one off.
