Complaint Review: Wilkes Technologies - Delran New Jersey

 Wilkes Technologies has finally released my system and i am thankful, thats all i have asked for

 I have enlisted with Wilkes Technologies for my home security system in 2014 and ultimately couldnt pay using a credit card and they give no other alternative....so when i contacted Wilkes after not receiving any correspondents from them as to what i owed , i was informed my system was no longer being monitored however when i contact Monitronics (the monitoring company) they say i am still being monitored and Wilkes Technologies would have to send in the paperwork to have them stop monitoring my property.....i contacted Wilkes on several occasions and they say they have contacted Monitronics and my property should not be still being monitored.....7 months later and they still are monitoring my property and Wilkes has not sent in paperwork to discontinue monitoring.... WILKES TECHNOLOGIES IS HOLDING MY SYSTEM HOSTAGE AND SOMETHING NEEDS TO BE DONE ABOUT THIS COMPANY.... i cant even enlist with another company until they discontinue monitoring..... Please HELP

Hi, James W.,

As previously stated, we regret any miscommunication or confusion that occurred during the servicing of your residential alarm system back in 2009.

A member of our team reached out to you soon after reading your Yelp review, dated 4/13/2014. Information was taken down and our office performed an investigation, in an effort, to assist you in resolving the matter. Once the investigation was complete, the same team member attempted to make contact with you again on various phone lines, however, they were unsuccessful. Messages were also left, but as of today, no calls have been returned for us to discuss our findings in detail with you.

Our investigation, however, did provide us with the following information:

Your alarm system was installed by Stone Alarms, a company based out of Orange, California -- So, when you write that your system was "fraught with problems" during your 3-yr tenure, Wilkes Technologies LLC had nothing to do with the installation of your alarm security system. You were only introduced to Wilkes Technologies LLC after you contacted Monitronics and requested that someone come out to your home to service your Stone Alarms security system.

As a service subcontractor for Monitronics, once the work is completed by us, Monitronics is then notified and the service ticket is closed out. All follow-up service requests are handled directly by Monitronics, in which, they will re-create a service ticket for another subcontractor to come out to your home/business to complete.

In response to your complaint about system codes -- since you are a Monitronics customer, any system codes would have to be released by Monitronics, not by Wilkes Technologies LLC. Wilkes Technologies LLC has nothing to do with your Monitronics account other than to service it when a ticket is created by Monitronics and forwarded to our office for completion.

Our #1 goal is to provide excellent customer service -- Hopefully, this information was of some use to you!

If you would like to become a customer of Wilkes Technologies LLC, we invite you to contact our office at (800) 544-5908, Monday-Friday, 8:30 AM to 5 PM or you can visit us online at securitybywilkestech.com!

Thanks,

Jennifer W

Hi, James W.,

Thank you for bringing this issue to our attention. We regret any miscommunication or confusion that occurred during the servicing of your residential alarm system back in 2009.

Our records show that we have not been in contact with you since September 2009, when we closed out your service ticket with Monitronics. However, we will be following up with you shortly to review your situation in greater detail, because as a Monitronics customer, all off your service requests would've been handled directly by Monitronics. A service ticket would've been created by Monitronics for an outside subcontractor to complete, which is where we came in. As a service subcontractor for Monitronics, once the work is completed by us, Monitronics is then notified and the service ticket is closed out. All follow-up requests are then to be handled directly by Monitronics again, in which, they will re-create a service ticket for another subcontractor to come out to your residence to complete.

In response to your complaint about system codes -- since you are a Monitronics customer, any system codes would have been handled and released by Monitronics, not by Wilkes Technologies LLC. Wilkes Technologies LLC has nothing to do with your Monitronics account other than to service it once a ticket is created by Monitronics and forwarded to our office for completion.

Our #1 goal is to provide excellent customer service -- we will be in contact with you shortly!