- Report: #126911
Complaint Review: Wireless Retail - Scottsdale Arizona
-
Author Not Confirmed
Why?
Wireless Retail
8800 E. Chaparral STE 300 Scottsdale, 85250 Arizona, U.S.A.
Phone:
888-816-9344
Web:
N/A
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Wireless Retail ripoff false claim of breach of agreement no attempt to resolve issue collection agency duns Scottsdale Arizona
Sales person misrepresented the entire transaction. Did not make clear that there were 2 transactions, one with Wireless Retail & one with AT&T.
Sam's Club in Texas: Bought 4 phones, 2 for family moving to California, with the ATT plan: free calls to each other, free long distance, nights & weekends free. I made clear that their phones would need to have their numbers changed to the area code that they were moving to. Sales person gave me her cell # to call if we had problems or questions & when we needed to have that change done.
After 7 attempts & VMs left I contacted AT&T who changed the numbers to the area code my daughter lived in. They also had to "fix" several screw ups in the billing as we were charged for every call... $2800-- + bill for the first month.
Then, 3 months later I get a bill from WIRELESS RETAIL that I owe $400.00 for the "interruption in service". I call the collections dept as instructed to resolve this obvious mistake on their part. I get "Gina" who proceeds to inform me of 2 transactions that occurred, one with them & one with AT&T, and because we changed the numbers that constituted a breach. The verbiage within this agreement is not clear at all. It only states "an interruption of service"...no explanation of what that means. I say again that there was no interruption of service. After it was clear that this representative of Wireless Retail was not interested in customer service I then ask for a supervisor. There is no one she will get for me to talk to. She offers no way to resolve this, other than I might want to write a letter, but only leaves me with the Collections dept address in Indiana. I ask for the owner/ceo of the company, she doesn't know it, or won't give it to me.
Then, exactly one month later I receive a dun from Vericheck collection agency with the threat of turning it over to the credit rating companies to affect my good credit. I call Wireless Retail collections again & as I attempt to bring "Chris" up to speed (mind you -- I am moderate & appropriate in my speech & conversation)she interrupts me to say "I am not going to listen to you vent"... I then ask whether she is intersted in customer satisfaction, business ethics and whether this company wanted a report to the BBB & the FCC regarding false representation of services & contracts. She then states my account is closed she is calling Vericheck to close that account & I will receive no more contacts regarding this. Now why wasn't that taken care of from the beginning???
Poor unsuspecting folks are being harrassed into paying some exorbitant fees.... I just don't want this happening to anyone else.
Stay away from Wireless Retail, INC. They are in Sam's clubs. Don't do business with them unless you don't like your money & want to give it away to a company that employees unethical sales tactics.
BJ
Tyler, Texas
U.S.A.
Sam's Club in Texas: Bought 4 phones, 2 for family moving to California, with the ATT plan: free calls to each other, free long distance, nights & weekends free. I made clear that their phones would need to have their numbers changed to the area code that they were moving to. Sales person gave me her cell # to call if we had problems or questions & when we needed to have that change done.
After 7 attempts & VMs left I contacted AT&T who changed the numbers to the area code my daughter lived in. They also had to "fix" several screw ups in the billing as we were charged for every call... $2800-- + bill for the first month.
Then, 3 months later I get a bill from WIRELESS RETAIL that I owe $400.00 for the "interruption in service". I call the collections dept as instructed to resolve this obvious mistake on their part. I get "Gina" who proceeds to inform me of 2 transactions that occurred, one with them & one with AT&T, and because we changed the numbers that constituted a breach. The verbiage within this agreement is not clear at all. It only states "an interruption of service"...no explanation of what that means. I say again that there was no interruption of service. After it was clear that this representative of Wireless Retail was not interested in customer service I then ask for a supervisor. There is no one she will get for me to talk to. She offers no way to resolve this, other than I might want to write a letter, but only leaves me with the Collections dept address in Indiana. I ask for the owner/ceo of the company, she doesn't know it, or won't give it to me.
Then, exactly one month later I receive a dun from Vericheck collection agency with the threat of turning it over to the credit rating companies to affect my good credit. I call Wireless Retail collections again & as I attempt to bring "Chris" up to speed (mind you -- I am moderate & appropriate in my speech & conversation)she interrupts me to say "I am not going to listen to you vent"... I then ask whether she is intersted in customer satisfaction, business ethics and whether this company wanted a report to the BBB & the FCC regarding false representation of services & contracts. She then states my account is closed she is calling Vericheck to close that account & I will receive no more contacts regarding this. Now why wasn't that taken care of from the beginning???
Poor unsuspecting folks are being harrassed into paying some exorbitant fees.... I just don't want this happening to anyone else.
Stay away from Wireless Retail, INC. They are in Sam's clubs. Don't do business with them unless you don't like your money & want to give it away to a company that employees unethical sales tactics.
BJ
Tyler, Texas
U.S.A.
