- Report: #243079
Complaint Review: WLI*Reservation Rewards - Nationwide
-
Author Confirmed
Why?
WLI*Reservation Rewards
101 Merritt 7 Seventh Floor Norwalk, Connecticut 06851 Nationwide, U.S.A.
Phone:
800-732-7031
Web:
N/A
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Business Rating:
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WLI*ReservationRewards - Webloyalthy fraudulently charges debit credit cards of unsuspecting customers making legitmate purchases online by promising rebates or discounts that seem to come from the host website ripoff Shelton Connecticut *EDitor's Suggestions on how to get your money back into your bank account!
This company WLI*ReservationRewards or webloyalty.com or whatever they call themselves makes their money by linking to legitimate websites and using pop-ups to make you think it is part of a normal purchase. They ask for your email address twice and the second time you enter it, they automatically transfer your credit card information entered for your purchase to their server where they begin the process of charging you for services you probably have no idea you are paying for. This is what happened to me.
I found the charges on my bank statement and questioned my husband about them. He had no idea what they were and then I kept thinking the name sounded familiar and finally it hit me! I went to out credit card statement and found the exact same description on a monthly charge on it as well! I have documented their charges to my checking account back 27 months for $9 a month (to January, 2005).
That is not even close to the $80 they mention in their letter. It is a total of $243. Then there is the problem of the $10 a month they have also been charging my husband's Mastercard for the past 11 months! That is another $110 for a grand total of $353! And I am sure if I could get records further back than that the amount would go up. I have not actually found when they began. I just ran out of records that were available.
This company sends emails to inform you of your newly subscribed to services knowing very well, most people receive so much spam they cannot possibly read and respond to all of the emails they receive. And they count on it!!This way they can keep charging people without their knowledge or consent!
I usually delete emails from anyone I do not recognize (and I did not recognize them!) since many of these emails contain computer viruses. I am an instructor at a community college and teach online, so I have to be very careful not to get a virus on my computer that would interfere with my accessing the school's servers or infect them. But this company knows very well that this method of notifying people of anything important is not the best.
I have shopped online for years and at least for now have no intention of purchasing anything else online until I can be assured that this will not happen again! I have heard that Reservation Rewards is linked to a number of websites including Laptops For Less (the one I used) and TigerDirect (which I have also made purchases from)!
This company is NOT legitimate and they must be making a ton of money just on the people that have no idea they are being charged for a service they did not want or need!!
They have offered to refund me $80 but I for one, will not rest until they are OUT OF BUSINESS!! And if they think they can pay me a few bucks and fix this problem, they have another "think" coming!! It is NOT the money but the principle and restoring the security of online shopping!
Claudia
Hope Mills, North Carolina
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
I found the charges on my bank statement and questioned my husband about them. He had no idea what they were and then I kept thinking the name sounded familiar and finally it hit me! I went to out credit card statement and found the exact same description on a monthly charge on it as well! I have documented their charges to my checking account back 27 months for $9 a month (to January, 2005).
That is not even close to the $80 they mention in their letter. It is a total of $243. Then there is the problem of the $10 a month they have also been charging my husband's Mastercard for the past 11 months! That is another $110 for a grand total of $353! And I am sure if I could get records further back than that the amount would go up. I have not actually found when they began. I just ran out of records that were available.
This company sends emails to inform you of your newly subscribed to services knowing very well, most people receive so much spam they cannot possibly read and respond to all of the emails they receive. And they count on it!!This way they can keep charging people without their knowledge or consent!
I usually delete emails from anyone I do not recognize (and I did not recognize them!) since many of these emails contain computer viruses. I am an instructor at a community college and teach online, so I have to be very careful not to get a virus on my computer that would interfere with my accessing the school's servers or infect them. But this company knows very well that this method of notifying people of anything important is not the best.
I have shopped online for years and at least for now have no intention of purchasing anything else online until I can be assured that this will not happen again! I have heard that Reservation Rewards is linked to a number of websites including Laptops For Less (the one I used) and TigerDirect (which I have also made purchases from)!
This company is NOT legitimate and they must be making a ton of money just on the people that have no idea they are being charged for a service they did not want or need!!
They have offered to refund me $80 but I for one, will not rest until they are OUT OF BUSINESS!! And if they think they can pay me a few bucks and fix this problem, they have another "think" coming!! It is NOT the money but the principle and restoring the security of online shopping!
Claudia
Hope Mills, North Carolina
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
