- Report: #265939
Complaint Review: Wolfepack Transport - Porter Ranch California
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Author Confirmed
Why?
Wolfepack Transport
19132 Killoch Place Porter Ranch, 91326 California, U.S.A.
Phone:
818-363-7896
Web:
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Wolfepack Transport I have not received credit for a transaction that was canceled. Ripoff Porter Ranch California
I canceled my order as per there contract. I called them at 1000 on 08/01/2007 and they said they did not have someone to ship my vechicle, so I said that I want to cancel.
They told me to fax a hand written letter to cancel. I faxed them on 08/01/2007 at 1030 the cancelation letter. I called back at 1045 to ensure they received the fax. They stated that they did receive the fax and that all of a sudden they found someone to ship after I faxed the cancelation. So I followed there guidlines and canceled. After I canceled they say they found someone, so that was after the fact and now they are trying to defraud me.
I want my $150.00 back.
There guidlines are below:
All cancellations must be made in writing. Once a carrier has been assigned for, pick-up and transport of the vehicle the deposit will no longer be refundable, as we have handled our obligation of the transportation. Extenuating circumstances for refund may apply on a case-by-case basis.
Brenda
Alameda, California
U.S.A.
They told me to fax a hand written letter to cancel. I faxed them on 08/01/2007 at 1030 the cancelation letter. I called back at 1045 to ensure they received the fax. They stated that they did receive the fax and that all of a sudden they found someone to ship after I faxed the cancelation. So I followed there guidlines and canceled. After I canceled they say they found someone, so that was after the fact and now they are trying to defraud me.
I want my $150.00 back.
There guidlines are below:
All cancellations must be made in writing. Once a carrier has been assigned for, pick-up and transport of the vehicle the deposit will no longer be refundable, as we have handled our obligation of the transportation. Extenuating circumstances for refund may apply on a case-by-case basis.
Brenda
Alameda, California
U.S.A.
1 Updates & Rebuttals
Pam @ Wolfepack Transport
Porter Ranch,California,
U.S.A.
Caught in the middle of a Divorce!!
#2REBUTTAL Owner of company
Thu, February 21, 2008
This client contracted to have there car transported. Brenda called into our company upset and told us that her husband was abusing her and that she needed to leave him. She told us that we needed to do this when he is a work, because he is in the Coast Guard and carries a gun. We told her that we would do what ever it takes to help her get out of the situation she is in. We had a driver schedueled to pick up there car in less then 24 hours and durring the time frame that Brenda wanted it picked up. Brenda called 30 minutes befor the driver was to get there and stated her husband did not leave for work and could we wait until he leave with in a few hours we told her yes and I had my driver standing by to pick up her car. I then recieved a call from her 2 hours latter canceling our service because her husband found out that she was leaving him and it became abusive. We informed her that we copuld not return her deposit, but out of a courtesy we would not charge her for the entire transport. WolfePack was in its wright to charge for the entire transport since we had a driver sitting around the corner waiting to get the car. A few days latter we recieved a call from her Husband demanding we give him back the deposit and if not he is going to come down a force us to give mhim the money. He also told us how since he is ion the military he is trained and has access to firearm we needed to watch ourself. We made a company decision to not be intimidated and stood fast and did not return the deposit. We did honor what we told Brednda and did not charge her for the entire transport. WolfePack Transport would like to wish Brenda the encouragement to get out of the situation she is in and that her husband can get some help. Thank you for understanding.
